Social Media: May 2010

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for May 2010

The knowledge management and e-service solution helps deliver positive customer experiences.

Influencers, who spread the love about your products or services to thousands of others in their social networks is worth his weight in gold.

Constant Contact now offers a tool for SMBs to monitor and engage with social networks right from their email inbox.

Is it possible to find and engage a business audience on Facebook?

How do you know when your company should make its move to Social CRM?

The Baynote and Lithium solution increases customer engagement with Social CRM.

Sales Intel social tools cuts down on the time salespeople spend searching for information.

Social CRM is about getting into conversations controlled by the customer - listening and engaging to build trust.

Knouen announces OfficeSync 3.0 for Siebel CRM.

The acquisition of Scout Labs expands Lithium’s customer engagement suite with the addition of a social media analytics engine.

IBM's new social media monitoring tool will analyze everything from product names to slang.

The partnership offers a unique solution for messaging and social media governance and compliance.

Negative customer experiences can quickly go viral so companies need to prepare for social media.

CSS says its new EDGE Portal is based on collaborative social media workflows for optimizing enterprise support and services delivery in a …