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Social Media: May 2010

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for May 2010

Astute Solutions Updates its Customer Experience Solution

The knowledge management and e-service solution helps deliver positive customer experiences.

How Much is a Fan's Loyalty Worth?

Influencers, who spread the love about your products or services to thousands of others in their social networks is worth his weight in gold.

Constant Contact Acquires NutshellMail, Boosts SMB Customer Relations

Constant Contact now offers a tool for SMBs to monitor and engage with social networks right from their email inbox.

B2B Marketing on Facebook

Is it possible to find and engage a business audience on Facebook?

Is it Time For Social CRM?

How do you know when your company should make its move to Social CRM?

Baynote Partners For Online Social CRM Applications

The Baynote and Lithium solution increases customer engagement with Social CRM.

InQuira Announces Sales Enablement Tool

Sales Intel social tools cuts down on the time salespeople spend searching for information.

Is Social CRM Just Hype or a Source of Real Business?

Social CRM is about getting into conversations controlled by the customer - listening and engaging to build trust.

Knouen Integrates Siebel CRM Productivity with Social Networking

Knouen announces OfficeSync 3.0 for Siebel CRM.

Lithium Acquisition Results in Social CRM Platform

The acquisition of Scout Labs expands Lithium’s customer engagement suite with the addition of a social media analytics engine.

IBM Boosts CRM with Social Media Analytics Tool

IBM's new social media monitoring tool will analyze everything from product names to slang.

Smarsh Teams with Socialware for Social Compliance

The partnership offers a unique solution for messaging and social media governance and compliance.

Making the Business Case for Social CRM

Negative customer experiences can quickly go viral so companies need to prepare for social media.

CSS Announces EDGE Knowledge Management Platform

CSS says its new EDGE Portal is based on collaborative social media workflows for optimizing enterprise support and services delivery in a …