Social Media: May 2010
Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for May 2010
Astute Solutions Updates its Customer Experience Solution
May 28, 2010The knowledge management and e-service solution helps deliver positive customer experiences.
How Much is a Fan's Loyalty Worth?
May 25, 2010Influencers, who spread the love about your products or services to thousands of others in their social networks is worth his weight in gold.
Constant Contact Acquires NutshellMail, Boosts SMB Customer Relations
May 25, 2010Constant Contact now offers a tool for SMBs to monitor and engage with social networks right from their email inbox.
B2B Marketing on Facebook
May 21, 2010Is it possible to find and engage a business audience on Facebook?
Is it Time For Social CRM?
May 20, 2010How do you know when your company should make its move to Social CRM?
Baynote Partners For Online Social CRM Applications
May 19, 2010The Baynote and Lithium solution increases customer engagement with Social CRM.
InQuira Announces Sales Enablement Tool
May 17, 2010Sales Intel social tools cuts down on the time salespeople spend searching for information.
Is Social CRM Just Hype or a Source of Real Business?
May 14, 2010Social CRM is about getting into conversations controlled by the customer - listening and engaging to build trust.
Knouen Integrates Siebel CRM Productivity with Social Networking
May 14, 2010Knouen announces OfficeSync 3.0 for Siebel CRM.
Lithium Acquisition Results in Social CRM Platform
May 13, 2010The acquisition of Scout Labs expands Lithium’s customer engagement suite with the addition of a social media analytics engine.
IBM Boosts CRM with Social Media Analytics Tool
May 12, 2010IBM's new social media monitoring tool will analyze everything from product names to slang.
Smarsh Teams with Socialware for Social Compliance
May 10, 2010The partnership offers a unique solution for messaging and social media governance and compliance.
Making the Business Case for Social CRM
May 4, 2010Negative customer experiences can quickly go viral so companies need to prepare for social media.
CSS Announces EDGE Knowledge Management Platform
May 4, 2010CSS says its new EDGE Portal is based on collaborative social media workflows for optimizing enterprise support and services delivery in a …