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Social Media: June 2010

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for June 2010

Report Suggests Consumers Prefer Email Contact Over Social Media

June 30, 2010

Rhino Marketing says that consumers still check email first and social media sites or search engines second.

iContact Brings the Social Web to Email Marketing

June 25, 2010

iContact and Flowtow integration lets marketers segment subscribers based on social web use.

CDC Launches Social CRM 6.0

June 25, 2010

CDC Pivotal Social CRM 6.0 offers integration with social media sites to better identify leads and gather sales intelligence.

Socialware Offers Corporate Financial Services Research

June 24, 2010

New findings suggest financial services companies are in violation of FINRA's guidelines on social media without knowing it.

Salesforce.com Launches Chatter

June 24, 2010

Salesforce.com has launched its application, claiming it heralds the launch of Cloud 2.0.

Oracle Offers Agile Customer Needs Management

June 23, 2010

Oracle's Agile Customer Needs Management platform allows customers to capture product ideas and customer feedback.

Online CRM Leader Launches Chatter Social Networking for Its Cloud Services

June 22, 2010

If you've used Facebook updates, Chatter will look very familiar. How much can it help your business?

Panorama Updates BI Suite with SharePoint Integration

June 7, 2010

NovaView 6.2 is a suite of web-enabled BI applications offering tight integration with Office 2010 and SharePoint 2010.

Social Media Within Business Intelligence

June 3, 2010

Social networking integrated within business intelligence (BI) frameworks increase the push towards a more interactive approach to BI.

Customer Experience Megatrends

June 2, 2010

These eight tips can help reshape your customer experience management practices.

Social Media Marketing: Plan a Consumer Privacy Strategy

June 1, 2010

As companies look to engage customers on social media platforms it becomes increasingly important to consider consumer privacy and adopt a strategy to protect your customers.