Social Media: July 2010
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TeleTech Partners with Lithium Technologies for Social CRMJuly 23, 2010
The alliance will see TeleTech combine social customer networks with traditional customer relationship management (CRM) offerings.
Adobe Adds Mobile, Social Media to Online Marketing SuiteJuly 23, 2010
New features include bid strategies for Facebook ads and image ad support for the Google Content Network.
Facebook Picks Salesforce.com for Cloud CRMJuly 22, 2010
The world's biggest social networking site partners with a leader in social CRM.
Mzinga to Moderate NESN Interactive CampaignJuly 22, 2010
The New England Sports Network (NESN) has chosen Mzinga to moderate an interactive ad campaign which will run throughout the 2010 baseball season.
Jive Software Rakes in $30 Million for Social CRMJuly 21, 2010
Kleiner Perkins and Sequoia Capital team up on their biggest investment since Google.
Who's Hot in Social CRMJuly 19, 2010
Gartner has published its first Magic Quadrant for the social CRM market.
Collective Intellect Offers Social CRM PlatformJuly 19, 2010
The company's Social CRM Insight Platform is designed to provide real-time actionable insights.
Integrating Enterprise UC with Social NetworkingJuly 19, 2010
Responding to customers and prospects requires unified communications (UC) and call center applications to be tightly integrated to social networking.
Vovici Offers Facebook, Twitter and LinkedIn IntegrationJuly 16, 2010
The latest release of Survey Workbench offers enhanced social media support.
Bantam Live Offers Social CRM App on Google Apps MarketplaceJuly 16, 2010
Bantam Live users can track contacts, prospects, deals, and also organize tasks and projects.
Top 10 Tips for Using Social Media to Improve CRMJuly 15, 2010
Experts reveal their strategies for using Twitter, Facebook and LinkedIn to help gain and retain customers.
Study Finds Consumers Engage Brands on Facebook, TwitterJuly 15, 2010
A study released by ExactTarget finds nearly 40 percent of consumers turning to Facebook and Twitter to supplement information they receive via email marketing.
Ciboodle Launches New social CRM ProductJuly 13, 2010
Ciboodle Crowd lets organizations create and maintain an online community.
Delivering on Customer Experience in Multiple ChannelsJuly 13, 2010
Most consumers and businesses have added the online channel to a growing list of resources at their disposal.
Gartner Report: Magic Quadrant for Social CRM ReportJuly 12, 2010
Gartner has unveiled the 'Magic Quadrant for Social CRM' report that ranks leading social CRM vendors.
Social Media Analytics for the EnterpriseJuly 7, 2010
SAS' Social Media Analytics (SMA) shows that the enterprise may be ready to take on social-media analytics.