Social Media: July 2010

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for July 2010

The alliance will see TeleTech combine social customer networks with traditional customer relationship management (CRM) offerings.

New features include bid strategies for Facebook ads and image ad support for the Google Content Network.

The world's biggest social networking site partners with a leader in social CRM.

The New England Sports Network (NESN) has chosen Mzinga to moderate an interactive ad campaign which will run throughout the 2010 baseball …

Kleiner Perkins and Sequoia Capital team up on their biggest investment since Google.

Gartner has published its first Magic Quadrant for the social CRM market.

The company's Social CRM Insight Platform is designed to provide real-time actionable insights.

Responding to customers and prospects requires unified communications (UC) and call center applications to be tightly integrated to social …

The latest release of Survey Workbench offers enhanced social media support.

Bantam Live users can track contacts, prospects, deals, and also organize tasks and projects.

Experts reveal their strategies for using Twitter, Facebook and LinkedIn to help gain and retain customers.

A study released by ExactTarget finds nearly 40 percent of consumers turning to Facebook and Twitter to supplement information they receive …

Ciboodle Crowd lets organizations create and maintain an online community.

Most consumers and businesses have added the online channel to a growing list of resources at their disposal.

Gartner has unveiled the 'Magic Quadrant for Social CRM' report that ranks leading social CRM vendors.

SAS' Social Media Analytics (SMA) shows that the enterprise may be ready to take on social-media analytics.