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Social Media: July 2010

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for July 2010

TeleTech Partners with Lithium Technologies for Social CRM

July 23, 2010

The alliance will see TeleTech combine social customer networks with traditional customer relationship management (CRM) offerings.

Adobe Adds Mobile, Social Media to Online Marketing Suite

July 23, 2010

New features include bid strategies for Facebook ads and image ad support for the Google Content Network.

Facebook Picks Salesforce.com for Cloud CRM

July 22, 2010

The world's biggest social networking site partners with a leader in social CRM.

Mzinga to Moderate NESN Interactive Campaign

July 22, 2010

The New England Sports Network (NESN) has chosen Mzinga to moderate an interactive ad campaign which will run throughout the 2010 baseball season.

Jive Software Rakes in $30 Million for Social CRM

July 21, 2010

Kleiner Perkins and Sequoia Capital team up on their biggest investment since Google.

Who's Hot in Social CRM

July 19, 2010

Gartner has published its first Magic Quadrant for the social CRM market.

Collective Intellect Offers Social CRM Platform

July 19, 2010

The company's Social CRM Insight Platform is designed to provide real-time actionable insights.

Integrating Enterprise UC with Social Networking

July 19, 2010

Responding to customers and prospects requires unified communications (UC) and call center applications to be tightly integrated to social networking.

Vovici Offers Facebook, Twitter and LinkedIn Integration

July 16, 2010

The latest release of Survey Workbench offers enhanced social media support.

Bantam Live Offers Social CRM App on Google Apps Marketplace

July 16, 2010

Bantam Live users can track contacts, prospects, deals, and also organize tasks and projects.

Top 10 Tips for Using Social Media to Improve CRM

July 15, 2010

Experts reveal their strategies for using Twitter, Facebook and LinkedIn to help gain and retain customers.

Study Finds Consumers Engage Brands on Facebook, Twitter

July 15, 2010

A study released by ExactTarget finds nearly 40 percent of consumers turning to Facebook and Twitter to supplement information they receive via email marketing.

Ciboodle Launches New social CRM Product

July 13, 2010

Ciboodle Crowd lets organizations create and maintain an online community.

Delivering on Customer Experience in Multiple Channels

July 13, 2010

Most consumers and businesses have added the online channel to a growing list of resources at their disposal.

Gartner Report: Magic Quadrant for Social CRM Report

July 12, 2010

Gartner has unveiled the 'Magic Quadrant for Social CRM' report that ranks leading social CRM vendors.

Social Media Analytics for the Enterprise

July 7, 2010

SAS' Social Media Analytics (SMA) shows that the enterprise may be ready to take on social-media analytics.