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Social Media: July 2010

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for July 2010

TeleTech Partners with Lithium Technologies for Social CRM

The alliance will see TeleTech combine social customer networks with traditional customer relationship management (CRM) offerings.

Adobe Adds Mobile, Social Media to Online Marketing Suite

New features include bid strategies for Facebook ads and image ad support for the Google Content Network.

Facebook Picks Salesforce.com for Cloud CRM

The world's biggest social networking site partners with a leader in social CRM.

Mzinga to Moderate NESN Interactive Campaign

The New England Sports Network (NESN) has chosen Mzinga to moderate an interactive ad campaign which will run throughout the 2010 baseball …

Jive Software Rakes in $30 Million for Social CRM

Kleiner Perkins and Sequoia Capital team up on their biggest investment since Google.

Who's Hot in Social CRM

Gartner has published its first Magic Quadrant for the social CRM market.

Collective Intellect Offers Social CRM Platform

The company's Social CRM Insight Platform is designed to provide real-time actionable insights.

Integrating Enterprise UC with Social Networking

Responding to customers and prospects requires unified communications (UC) and call center applications to be tightly integrated to social …

Vovici Offers Facebook, Twitter and LinkedIn Integration

The latest release of Survey Workbench offers enhanced social media support.

Bantam Live Offers Social CRM App on Google Apps Marketplace

Bantam Live users can track contacts, prospects, deals, and also organize tasks and projects.

Top 10 Tips for Using Social Media to Improve CRM

Experts reveal their strategies for using Twitter, Facebook and LinkedIn to help gain and retain customers.

Study Finds Consumers Engage Brands on Facebook, Twitter

A study released by ExactTarget finds nearly 40 percent of consumers turning to Facebook and Twitter to supplement information they receive …

Ciboodle Launches New social CRM Product

Ciboodle Crowd lets organizations create and maintain an online community.

Delivering on Customer Experience in Multiple Channels

Most consumers and businesses have added the online channel to a growing list of resources at their disposal.

Gartner Report: Magic Quadrant for Social CRM Report

Gartner has unveiled the 'Magic Quadrant for Social CRM' report that ranks leading social CRM vendors.

Social Media Analytics for the Enterprise

SAS' Social Media Analytics (SMA) shows that the enterprise may be ready to take on social-media analytics.