Social Media: August 2010

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for August 2010

Is the "Open Innovation Revolution" the next big thing in CRM?

Collective intelligence can improve Social CRM and boost customer loyalty.

Successful Social CRM requires integrated metrics and a flexible platform.

The company plans to distribute some of its social media analytics data to users without charge.

Blackbaud Social helps organizations integrate their social media strategy with CRM.

The company has launched Chatter for Sales Insight on salesforce.com’s ChatterExchange.

The cloud computing marketplace will enable customers to find software and services for their businesses.

The FTC wants Internet users to be able to opt out of online behavior tracking. What could that mean for customer relationship management …

Social CRM is more than a buzzword but it is also only part of the bigger customer service picture.

As social technologies merge with CRM, Google is becoming the onramp to Social CRM for small and mid-sized businesses.

Enterprise software giant SAP says the demise of Wave will not impact development of its Streamwork collaboration software.

Social Business Intelligence enhances the intelligence gathered from traditional resources.

The CRM Evolution event reflected the way thinking about CRM has changed over the years.

A new ExactTarget study finds consumers active on Twitter are three times more likely to impact a brand’s online reputation.

CRM users and vendors will gather in New York next week for the CRM Evolution conference.