Social Media: August 2010
Going Beyond Social CRM
August 31, 2010Is the "Open Innovation Revolution" the next big thing in CRM?
Social CRM Advice: Leverage Collective Intelligence
August 30, 2010Collective intelligence can improve Social CRM and boost customer loyalty.
Social CRM Success Depends on Metric Integration
August 27, 2010Successful Social CRM requires integrated metrics and a flexible platform.
Viralheat Offers Free Social Media Analytics
August 26, 2010The company plans to distribute some of its social media analytics data to users without charge.
Blackbaud Social Launches for Nonprofits
August 24, 2010Blackbaud Social helps organizations integrate their social media strategy with CRM.
Marketo Launches Chatter for Sales Insight
August 20, 2010The company has launched Chatter for Sales Insight on salesforce.com’s ChatterExchange.
Autotask To Launch Community App Marketplace
August 19, 2010The cloud computing marketplace will enable customers to find software and services for their businesses.
Will FTC Online Tracking Restrictions Hurt CRM?
August 18, 2010The FTC wants Internet users to be able to opt out of online behavior tracking. What could that mean for customer relationship management (CRM) and data mining programs?
Social CRM Software Part of Customer Service Picture
August 18, 2010Social CRM is more than a buzzword but it is also only part of the bigger customer service picture.
Google Helps SMBs With Social CRM
August 17, 2010As social technologies merge with CRM, Google is becoming the onramp to Social CRM for small and mid-sized businesses.
SAP On Track Despite Google Wave Demise
August 11, 2010Enterprise software giant SAP says the demise of Wave will not impact development of its Streamwork collaboration software.
Social Media Changes Business Intelligence
August 6, 2010Social Business Intelligence enhances the intelligence gathered from traditional resources.
CRM Evolution: Social CRM and Deployment Strategies
August 6, 2010The CRM Evolution event reflected the way thinking about CRM has changed over the years.
Report: Twitter Users Three Times More Likely to Impact Brands
August 5, 2010A new ExactTarget study finds consumers active on Twitter are three times more likely to impact a brand’s online reputation.
CRM Evolution to Feature Social CRM Discussion
August 3, 2010CRM users and vendors will gather in New York next week for the CRM Evolution conference.
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