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Going Beyond Social CRMAugust 31, 2010
Is the "Open Innovation Revolution" the next big thing in CRM?
Social CRM Advice: Leverage Collective IntelligenceAugust 30, 2010
Collective intelligence can improve Social CRM and boost customer loyalty.
Social CRM Success Depends on Metric IntegrationAugust 27, 2010
Successful Social CRM requires integrated metrics and a flexible platform.
Viralheat Offers Free Social Media AnalyticsAugust 26, 2010
The company plans to distribute some of its social media analytics data to users without charge.
Blackbaud Social Launches for NonprofitsAugust 24, 2010
Blackbaud Social helps organizations integrate their social media strategy with CRM.
Marketo Launches Chatter for Sales InsightAugust 20, 2010
The company has launched Chatter for Sales Insight on salesforce.coms ChatterExchange.
Autotask To Launch Community App MarketplaceAugust 19, 2010
The cloud computing marketplace will enable customers to find software and services for their businesses.
Will FTC Online Tracking Restrictions Hurt CRM?August 18, 2010
The FTC wants Internet users to be able to opt out of online behavior tracking. What could that mean for customer relationship management (CRM) and data mining programs?
Social CRM Software Part of Customer Service PictureAugust 18, 2010
Social CRM is more than a buzzword but it is also only part of the bigger customer service picture.
Google Helps SMBs With Social CRMAugust 17, 2010
As social technologies merge with CRM, Google is becoming the onramp to Social CRM for small and mid-sized businesses.
SAP On Track Despite Google Wave DemiseAugust 11, 2010
Enterprise software giant SAP says the demise of Wave will not impact development of its Streamwork collaboration software.
Social Media Changes Business IntelligenceAugust 6, 2010
Social Business Intelligence enhances the intelligence gathered from traditional resources.
CRM Evolution: Social CRM and Deployment StrategiesAugust 6, 2010
The CRM Evolution event reflected the way thinking about CRM has changed over the years.
Report: Twitter Users Three Times More Likely to Impact BrandsAugust 5, 2010
A new ExactTarget study finds consumers active on Twitter are three times more likely to impact a brands online reputation.
CRM Evolution to Feature Social CRM DiscussionAugust 3, 2010
CRM users and vendors will gather in New York next week for the CRM Evolution conference.