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Social Media: August 2010

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for August 2010

Going Beyond Social CRM

Is the "Open Innovation Revolution" the next big thing in CRM?

Social CRM Advice: Leverage Collective Intelligence

Collective intelligence can improve Social CRM and boost customer loyalty.

Social CRM Success Depends on Metric Integration

Successful Social CRM requires integrated metrics and a flexible platform.

Viralheat Offers Free Social Media Analytics

The company plans to distribute some of its social media analytics data to users without charge.

Blackbaud Social Launches for Nonprofits

Blackbaud Social helps organizations integrate their social media strategy with CRM.

Marketo Launches Chatter for Sales Insight

The company has launched Chatter for Sales Insight on salesforce.com’s ChatterExchange.

Autotask To Launch Community App Marketplace

The cloud computing marketplace will enable customers to find software and services for their businesses.

Will FTC Online Tracking Restrictions Hurt CRM?

The FTC wants Internet users to be able to opt out of online behavior tracking. What could that mean for customer relationship management …

Social CRM Software Part of Customer Service Picture

Social CRM is more than a buzzword but it is also only part of the bigger customer service picture.

Google Helps SMBs With Social CRM

As social technologies merge with CRM, Google is becoming the onramp to Social CRM for small and mid-sized businesses.

SAP On Track Despite Google Wave Demise

Enterprise software giant SAP says the demise of Wave will not impact development of its Streamwork collaboration software.

Social Media Changes Business Intelligence

Social Business Intelligence enhances the intelligence gathered from traditional resources.

CRM Evolution: Social CRM and Deployment Strategies

The CRM Evolution event reflected the way thinking about CRM has changed over the years.

Report: Twitter Users Three Times More Likely to Impact Brands

A new ExactTarget study finds consumers active on Twitter are three times more likely to impact a brand’s online reputation.

CRM Evolution to Feature Social CRM Discussion

CRM users and vendors will gather in New York next week for the CRM Evolution conference.