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Social Media: October 2010

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for October 2010

Visible Technologies Announces Visible Intelligence

The platform adds consulting services to effectively leverage online social communities.

A Mobile Workforce and Social Analytics Are Game-Changers

'Socialytics' and 'mobilution' show growth in the Asia-Pacific region.

SAS Conversation To Boost Twitter Customer Engagement

SAS Conversation Center will enable organizations to track and measure Twitter activity.

Profiling By Name

Online tracking company, RapLeaf, has a rich trove of data that includes names.

Industries Well-Suited to Social CRM

3 businesses are in a great position to capitalize on Social CRM.

Lithium Announces New Social Customer Suite

Lithium claims its integrated suite turns passionate customers into real business success.

Is Zuckerberg The Next Bill Gates?

Salesforce.com CEO Marc Benioff discusses the cloud evolution and Mark Zuckerberg.

Social CRM and Enterprise 2.0 Convergence

A maturing Enterprise 2.0 market marks a path towards deeper integration of social applications.

Socialcast Puts Social Media in Enterprise Context

The new Socialcast Reach integrates social conversations with enterprise applications so users don't have to switch to be social.

BatchBook Releases Social CRM iPhone App

The free BatchBook iPhone app is similar to the Web-based version of BatchBook's social CRM software.

Use Social CRM to Support Your Customer Strategy

DMC Software says that companies should incorporate Social CRM into their customer strategy.

Is Social CRM Stuck?

Sometimes it feels as if we're missing the bigger point of social CRM.

Creating a Social CRM Strategy

A social CRM strategy requires you to choose a community, channel, purpose, and business function.

Do Social Networking Systems Belong in the Enterprise?

Salesforce.com Chatter can help make social networking more than a time-waster.

Bantam Releases CRM for Twitter Module

Twitter integration lets Bantam Live customers find, connect, and track relationships with contacts and customers on Twitter.

Six Ways That Salesforce.com Uses Chatter

Salesforce's Chatter enterprise social networking tool is used by 20,000 companies, but none may be putting it to greater use than the …