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Social Media: November 2010

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for November 2010

Innovation Through Social CRM

One potential use case for Social CRM that can provide high value to your organization is innovation.

Salesforce.com Service Cloud 2 Integrates Social Media

Other features include integration with Salesforce Chatter.

Zendesk Adds Twitter Streams to Help Desk Software

Zendesk for Twitter lets customer support agents navigate Twitter posts from within the Zendesk interface.

Salesforce.com Sees Chatter Adoption Soar, Plans New Features

Salesforce posts strong earnings and sees stunning adoption of its Chatter collaboration and enterprise social networking service.

Adding Social Media Monitoring to Microsoft Dynamics CRM

Microsoft may be lagging when it comes to social CRM, but Microsoft Dynamics CRM customers have a couple of options, thanks to a company …

Gravity Announces Ambitious Advertising Concepts

Gravity claims to know what you like and what you want better than any search engine.

6 Tips for an Enterprise Social CRM Strategy

Look for an organizational goal that social CRM will support.

Salesforce.com at a Crossroads: Analysts

Salesforce.com could eventually merge CRM, collaboration and social media, and the company's Chatter service could lead the way, according …

Webtrends Adds Online Behavior Data to Salesforce CRM

Webtrends is adding online behavioral data to Salesforce.com's CRM system.

Four Cloud and SaaS Application Firms Worth Watching

Salesforce.com, RightNow, Informatica and Vocus are leading the way to cloud services and social media monitoring, according to an analyst.

SugarCRM Adds Social CRM, iPhone App

SugarCRM's new social CRM features are free for open source users, but only paying users get the new iPhone app.

Enterprise 2.0: Social Media? Anyone Can Do It

Speakers at Enterprise 2.0 urge IT to get on the social media bandwagon.

IBM Brings Social Networking Analytics to Lotus Connections

Big Blue's Lotus Connections 3.0 release extends to iPad and Android platforms, giving users ability to extract meaningful data from social …

Socialtext 4.5 Adds Salesforce.com Connector

The latest update to Socialtext is designed to make more relevant information easily discoverable with Socialtext Explore.

Cisco Mines Customer Relations with Social CRM and Analytics

Cisco is adding social media monitoring and real-time analytics to its customer contact center software.

A Holistic Approach to Social CRM Strategy

P&G has a holistic social CRM strategy - yet it doesn't call it Social CRM.