Social Media: November 2010
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Innovation Through Social CRMNovember 29, 2010
One potential use case for Social CRM that can provide high value to your organization is innovation.
Salesforce.com Service Cloud 2 Integrates Social MediaNovember 23, 2010
Other features include integration with Salesforce Chatter.
Zendesk Adds Twitter Streams to Help Desk SoftwareNovember 22, 2010
Zendesk for Twitter lets customer support agents navigate Twitter posts from within the Zendesk interface.
Salesforce.com Sees Chatter Adoption Soar, Plans New FeaturesNovember 18, 2010
Salesforce posts strong earnings and sees stunning adoption of its Chatter collaboration and enterprise social networking service.
Adding Social Media Monitoring to Microsoft Dynamics CRMNovember 18, 2010
Microsoft may be lagging when it comes to social CRM, but Microsoft Dynamics CRM customers have a couple of options, thanks to a company blogger and a Microsoft partner.
Gravity Announces Ambitious Advertising ConceptsNovember 18, 2010
Gravity claims to know what you like and what you want better than any search engine.
6 Tips for an Enterprise Social CRM StrategyNovember 18, 2010
Look for an organizational goal that social CRM will support.
Salesforce.com at a Crossroads: AnalystsNovember 17, 2010
Salesforce.com could eventually merge CRM, collaboration and social media, and the company's Chatter service could lead the way, according to an analyst firm.
Webtrends Adds Online Behavior Data to Salesforce CRMNovember 16, 2010
Webtrends is adding online behavioral data to Salesforce.com's CRM system.
Four Cloud and SaaS Application Firms Worth WatchingNovember 12, 2010
Salesforce.com, RightNow, Informatica and Vocus are leading the way to cloud services and social media monitoring, according to an analyst.
SugarCRM Adds Social CRM, iPhone AppNovember 9, 2010
SugarCRM's new social CRM features are free for open source users, but only paying users get the new iPhone app.
Enterprise 2.0: Social Media? Anyone Can Do ItNovember 9, 2010
Speakers at Enterprise 2.0 urge IT to get on the social media bandwagon.
IBM Brings Social Networking Analytics to Lotus ConnectionsNovember 8, 2010
Big Blue's Lotus Connections 3.0 release extends to iPad and Android platforms, giving users ability to extract meaningful data from social networking sites and conversations.
Socialtext 4.5 Adds Salesforce.com ConnectorNovember 8, 2010
The latest update to Socialtext is designed to make more relevant information easily discoverable with Socialtext Explore.
Cisco Mines Customer Relations with Social CRM and AnalyticsNovember 3, 2010
Cisco is adding social media monitoring and real-time analytics to its customer contact center software.
A Holistic Approach to Social CRM StrategyNovember 2, 2010
P&G has a holistic social CRM strategy - yet it doesn't call it Social CRM.