Social Media: November 2010
Innovation Through Social CRM
November 29, 2010One potential use case for Social CRM that can provide high value to your organization is innovation.
Salesforce.com Service Cloud 2 Integrates Social Media
November 23, 2010Other features include integration with Salesforce Chatter.
Zendesk Adds Twitter Streams to Help Desk Software
November 22, 2010Zendesk for Twitter lets customer support agents navigate Twitter posts from within the Zendesk interface.
Salesforce.com Sees Chatter Adoption Soar, Plans New Features
November 18, 2010Salesforce posts strong earnings and sees stunning adoption of its Chatter collaboration and enterprise social networking service.
Adding Social Media Monitoring to Microsoft Dynamics CRM
November 18, 2010Microsoft may be lagging when it comes to social CRM, but Microsoft Dynamics CRM customers have a couple of options, thanks to a company blogger and a Microsoft partner.
Gravity Announces Ambitious Advertising Concepts
November 18, 2010Gravity claims to know what you like and what you want better than any search engine.
6 Tips for an Enterprise Social CRM Strategy
November 18, 2010Look for an organizational goal that social CRM will support.
Salesforce.com at a Crossroads: Analysts
November 17, 2010Salesforce.com could eventually merge CRM, collaboration and social media, and the company's Chatter service could lead the way, according to an analyst firm.
Webtrends Adds Online Behavior Data to Salesforce CRM
November 16, 2010Webtrends is adding online behavioral data to Salesforce.com's CRM system.
Four Cloud and SaaS Application Firms Worth Watching
November 12, 2010Salesforce.com, RightNow, Informatica and Vocus are leading the way to cloud services and social media monitoring, according to an analyst.
SugarCRM Adds Social CRM, iPhone App
November 9, 2010SugarCRM's new social CRM features are free for open source users, but only paying users get the new iPhone app.
Enterprise 2.0: Social Media? Anyone Can Do It
November 9, 2010Speakers at Enterprise 2.0 urge IT to get on the social media bandwagon.
IBM Brings Social Networking Analytics to Lotus Connections
November 8, 2010Big Blue's Lotus Connections 3.0 release extends to iPad and Android platforms, giving users ability to extract meaningful data from social networking sites and conversations.
Socialtext 4.5 Adds Salesforce.com Connector
November 8, 2010The latest update to Socialtext is designed to make more relevant information easily discoverable with Socialtext Explore.
Cisco Mines Customer Relations with Social CRM and Analytics
November 3, 2010Cisco is adding social media monitoring and real-time analytics to its customer contact center software.
A Holistic Approach to Social CRM Strategy
November 2, 2010P&G has a holistic social CRM strategy - yet it doesn't call it Social CRM.
Sign in | Register