Social Media: January 2011
Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for January 2011
Salesforce Launches Free Chatter.com Service, Plans Super Bowl Ads
January 31, 2011Salesforce aims to take over the world with its new free enterprise social networking service, with help from will.i.am.
Tips for Using Social Media to Improve Customer Service
January 31, 2011It is important to get the entire service mix right.
IBM Connects LotusLive with SugarCRM, Ariba
January 27, 2011IBM's online collaboration service gets new CRM and social commerce capabilities.
How to Mobilize Your Facebook Fans
January 26, 2011Moving your fans past Facebook Like.
New Box.net CMS Release Leverages Cloud, Partnerships
January 20, 2011The new version of the cloud-based content management and collaboration system includes several new features designed to appeal to …
Understanding Social Customer Engagement
January 20, 2011Scenarios for social customer relationship management(CRM).
Do Enterprises 'Get' Social Media?
January 19, 2011The author of the new book "Enterprise Social Technology" argues that enterprises need to hop on the social networking bandwagon before it's …
SugarCRM Announces Social CRM Survey Results
January 19, 2011Customer relationship management (CRM) practitioners have been slow to embrace social.
Salesforce Buys Dimdim to Help Socialize 'Chatter'
January 6, 2011Salesforce wants to make its cloud services more like Facebook, says social is the way of the future.
Socialtext Unveils Yammer Migration Service
January 6, 2011The enterprise social network provider claims the move is in response to IT complaints about the cost of managing the free version of the …
IBM Comments On Social Media Trends
January 4, 2011Every strategy including marketing and CRM are acquiring a social dimension.