Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for January 2011

Salesforce Launches Free Chatter.com Service, Plans Super Bowl Ads

Salesforce aims to take over the world with its new free enterprise social networking service, with help from will.i.am.

Tips for Using Social Media to Improve Customer Service

It is important to get the entire service mix right.

IBM Connects LotusLive with SugarCRM, Ariba

IBM's online collaboration service gets new CRM and social commerce capabilities.

How to Mobilize Your Facebook Fans

Moving your fans past Facebook Like.

New Box.net CMS Release Leverages Cloud, Partnerships

The new version of the cloud-based content management and collaboration system includes several new features designed to appeal to …

Understanding Social Customer Engagement

Scenarios for social customer relationship management(CRM).

Do Enterprises 'Get' Social Media?

The author of the new book "Enterprise Social Technology" argues that enterprises need to hop on the social networking bandwagon before it's …

SugarCRM Announces Social CRM Survey Results

Customer relationship management (CRM) practitioners have been slow to embrace social.

Salesforce Buys Dimdim to Help Socialize 'Chatter'

Salesforce wants to make its cloud services more like Facebook, says social is the way of the future.

Socialtext Unveils Yammer Migration Service

The enterprise social network provider claims the move is in response to IT complaints about the cost of managing the free version of the …

IBM Comments On Social Media Trends

Every strategy including marketing and CRM are acquiring a social dimension.