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Social Media: February 2011

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for February 2011

Content Drives New Business Social Network GageIn

The GageIn service launching this week is designed to simplify the process of following companies, relevant news, social media updates and …

Socialtext Makes Corporate Intranets More Social

New enhancements are designed to better connect employees with the relevant colleagues and information.

Socialtext Brings Social Networking to Corporate Intranets

The latest release from the enterprise social networking company aims to make intranets more real-time and relevant to employee needs.

Social CRM Tips: Understand Two-way Interactions

There are CRM-related activities your company already engages in that provide a foundation for building a social CRM strategy.

The Future of Social Media Metrics

An interview with Don Springer, CEO of Collective Intellect.

Social CRM Spending Expected to Top $1B

Gartner predicts a multi-billion-dollar market by 2015.

SAP StreamWork Offers OpenSocial Support

New support lets OpenSocial API developers register tools with SAP StreamWork.

Constant Contact Combines Marketing, Social CRM with Bantam Live Acquisition

Constant Contact's goal is "engagement marketing."

Social CRM Changes the Definition of Customer Relationship Management

Thanks to social media, consumers now control the dialogue with companies, and CRM systems must adapt.

The Business Benefits of Crowdsourcing

New crowdsourcing systems lets businesses mine customer ideas for business strategies.

Who is Leading in Social CRM?

Social CRM will be a $1 billion market this year, but who will lead it?

Social Software Spending to Increase

Gartner predicts that social CRM will encompass eight percent of all CRM spending in 2012.

Yellowfin Offers Social Business Intelligence Whitepaper

The company defines Social and Collaborative Business Intelligence (BI).

The Value of Social CRM in the Air

Social CRM helps Airlines deal with winter storms.

Businesses Need to Think About The Social Customer

Social media drives home the idea of authenticity.

Facebook Pioneer Launches Social Media Management Platform

Hearsay Social is the first offering of the stealth company headed by Clara Shih, who also created the first business app on Facebook.

Salesforce.com Acquires Popular Google Apps Service Manymoon

The acquisition could be used to add project management-like features to Salesforce's Chatter collaboration service.

Tips to Incorporate Social Media Into Customer Strategies

Five tips to help you build a solid social CRM strategy for your organization.