Social Media: March 2011
Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for March 2011
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Appirio Connects Jive and Salesforce for Social CRMMarch 31, 2011
CloudWorks-powered Jive apps will integrate with business information from Salesforce CRM.
CNP Builds Social Customer Service Portal with JoomlaMarch 31, 2011
Built with Joomla! the new portal allows clients to privately access account related information.
Integrate Enterprise Social CRM Without Creating SilosMarch 30, 2011
One place you won't find social media is inside traditional CRM systems.
Salesforce Acquires Radian6 for Social CRMMarch 30, 2011
Salesforce plans to boost the social CRM and social media monitoring capabilities of all its products with the acquisition.
Social CRM Company Gets $12M BoostMarch 25, 2011
InsideView gets an infusion from private equity to boost its social CRM software in the marketplace.
IBM Moves Social Media Analytics to the CloudMarch 24, 2011
Big Blue capitalizes on its Coremetrics and Unica acquisitions to track social and email marketing initiatives.
Panorama Necto Puts Social Media Into Enterprise BI ApplicationsMarch 23, 2011
Panorama Necto enables mentoring throughout the organization
Meltwater Acquires JitterJam Social CRM SoftwareMarch 23, 2011
Meltwater purchased JitterJam for $6 million and all of JitterJams employees will join Meltwater.
Social Business Intelligence - What Is It, and Do You Need It?March 22, 2011
Social business intelligence combines social media and analytics to give you important business insights — assuming you have the …
Top Ten Mobile CRM AppsMarch 17, 2011
These 10 mobile CRM apps help sales people on the go boost their productivity and keep their managers in the loop.
'Smarter Commerce' to Aid IBM CustomersMarch 15, 2011
IBM launches new software and consulting services aimed at social commerce.
IBM Launches Smarter Commerce Software and Consulting ServicesMarch 15, 2011
The new services are designed to help companies adapt to rising customer demands.
HubSpot Announces $32 Million InvestmentMarch 11, 2011
Sequoia, Google Ventures, and Salesforce.com all invested in the SaaS marketing company.
Gartner: Social CRM for Customer Service Will IncreaseMarch 10, 2011
Social CRM for customer service has only recently entered into the realm of the contact center.
Who Owns Social Networking Data?March 10, 2011
Big data mining can analyze social activities. It also raises the question of who owns all this data.
Web Analytics Gets SocialMarch 7, 2011
Public social data provides a clearer picture of customer behavior.
Salesforce.com Launches Service Cloud 3 With Social IntegrationMarch 7, 2011
The software allows companies to engage with users on public social sites -- including Facebook and blogs.
Nimble Contact Provides New Social CRM PlatformMarch 1, 2011
The solution integrates contacts, calendars, emails and Social Media.