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Social Media: March 2011

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for March 2011

Appirio Connects Jive and Salesforce for Social CRM

March 31, 2011

CloudWorks-powered Jive apps will integrate with business information from Salesforce CRM.

CNP Builds Social Customer Service Portal with Joomla

March 31, 2011

Built with Joomla! the new portal allows clients to privately access account related information.

Integrate Enterprise Social CRM Without Creating Silos

March 30, 2011

One place you won't find social media is inside traditional CRM systems.

Salesforce Acquires Radian6 for Social CRM

March 30, 2011

Salesforce plans to boost the social CRM and social media monitoring capabilities of all its products with the acquisition.

Social CRM Company Gets $12M Boost

March 25, 2011

InsideView gets an infusion from private equity to boost its social CRM software in the marketplace.

IBM Moves Social Media Analytics to the Cloud

March 24, 2011

Big Blue capitalizes on its Coremetrics and Unica acquisitions to track social and email marketing initiatives.

Panorama Necto Puts Social Media Into Enterprise BI Applications

March 23, 2011

Panorama Necto enables mentoring throughout the organization

Meltwater Acquires JitterJam Social CRM Software

March 23, 2011

Meltwater purchased JitterJam for $6 million and all of JitterJam’s employees will join Meltwater.

Social Business Intelligence - What Is It, and Do You Need It?

March 22, 2011

Social business intelligence combines social media and analytics to give you important business insights — assuming you have the …

Top Ten Mobile CRM Apps

March 17, 2011

These 10 mobile CRM apps help sales people on the go boost their productivity and keep their managers in the loop. 

'Smarter Commerce' to Aid IBM Customers

March 15, 2011

IBM launches new software and consulting services aimed at social commerce.

IBM Launches Smarter Commerce Software and Consulting Services

March 15, 2011

The new services are designed to help companies adapt to rising customer demands.

HubSpot Announces $32 Million Investment

March 11, 2011

Sequoia, Google Ventures, and Salesforce.com all invested in the SaaS marketing company.

Gartner: Social CRM for Customer Service Will Increase

March 10, 2011

Social CRM for customer service has only recently entered into the realm of the contact center.

Who Owns Social Networking Data?

March 10, 2011

Big data mining can analyze social activities. It also raises the question of who owns all this data.

Web Analytics Gets Social

March 7, 2011

Public social data provides a clearer picture of customer behavior.

Salesforce.com Launches Service Cloud 3 With Social Integration

March 7, 2011

The software allows companies to engage with users on public social sites -- including Facebook and blogs.

Nimble Contact Provides New Social CRM Platform

March 1, 2011

The solution integrates contacts, calendars, emails and Social Media.