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Social Media: July 2011

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for July 2011

A Dozen Simple Ways to Improve Customer Relations

Business owners, customer service experts and marketers share their tips on how to gain customer loyalty.

MicroStrategy BI Cloud Platform Connects Facebook with Enterprises

The company is offering a new business intelligence cloud service and Facebook Gateway for enterprise customers.

Is it Time to Add Google+ to Social CRM Tools?

The meteoric rise of Google+ means it's only a matter of time until social CRM and social media monitoring tools begin tracking the service.

Avaya Integrates Social Media with Sales and Customer Support

Avaya's new social monitoring product can help businesses incorporate social media into contact centers to improve customer experience.

Midmarket CRM Buying Guide

CDC Software, SalesLogix and SugarCRM are among the vendors covered in our midmarket CRM buying guide.

SAS Analytics Helps Organizations Search and Manage Big Data

New business software from SAS helps analyze big data to reveal insights and improve decision-making.

Twitter Acquires Social Media Analytics Company

Twitter gets an analytics boost with the acquisition of BackType.

CA Integrates Project Management with Salesforce Chatter

CA's new Project and Portfolio Management (PPM) solution combines project management with collaboration.

Seven Ways to Reward Your Customers and Improve Your CRM

Business owners and CRM experts reveal how rewarding customers can be a very rewarding experience.