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Social Media: January 2012

Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for January 2012

Salesforce.com Intros Social-Focused Help Desk App for SMBs

January 31, 2012

Salesforce.com introduces Desk.com to help SMBs deliver customer service via social media and mobile channels.

IBM Adds Resources to Social Business Initiative

January 12, 2012

Big Blue introduced a series of workshops and consulting offerings to help clients develop the skills, technical support and industry resources that will allow them to effectively adopt social networking capabilities.

VC Funds Flowing to Social CRM Companies

January 6, 2012

This time it’s Lithium Technologies that attracted venture capital. It raised $53.4 million in a Series D funding round led by New Enterprise Associates. Other investors include SAP Ventures, the VC arm of German software giant SAP.

Social CRM Provider Nimble Attracts Big-name Investors for Seed Round

January 5, 2012

Nimble gets $1 million in seed funding from investors including Mark Cuban, Don Dodge, Jason Calacanis and Dharmesh Shah.