Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for June 2012

Spotlight on SharePoint as Microsoft Snaps up Yammer

Microsoft spends a hefty $1.2 billion to drive collaboration across its cloud services and beef up SharePoint's social standing.

Report: Microsoft to Acquire Yammer for $1B

Microsoft prepares to spend big for a grab at the social enterprise market.

Channel Overload Poses Customer Service Challenge

Two recent surveys showcase the challenge of providing a consistent customer service experience across multiple communications channels, …

Social Features Can Revive Intranets

Many intranets fail with users because they contain outdated information, poor collaboration features and badly organized data. Experts say …