Social CRM, Social Media Monitoring, Collaboration, and Enterprise Social Network software and solutions. - Archive for June 2012

Microsoft spends a hefty $1.2 billion to drive collaboration across its cloud services and beef up SharePoint's social standing.

Microsoft prepares to spend big for a grab at the social enterprise market.

Two recent surveys showcase the challenge of providing a consistent customer service experience across multiple communications channels, …

Many intranets fail with users because they contain outdated information, poor collaboration features and badly organized data. Experts say …