Social Media: June 2012

Microsoft spends a hefty $1.2 billion to drive collaboration across its cloud services and beef up SharePoint's social standing.

Microsoft prepares to spend big for a grab at the social enterprise market.

Two recent surveys showcase the challenge of providing a consistent customer service experience across multiple communications channels, including company websites, call centers and social networks.

Many intranets fail with users because they contain outdated information, poor collaboration features and badly organized data. Experts say social tools such as tagging and user polls can boost intranet usefulness and create user interest.