Supply Chain Management: May 2001
Procter & Gamble Chooses i2May 15, 2001
The consumer products marketer will use i2 CRM Solutions to improve customer service and order management methods.
Checked Your Reverse Logistics Recently?May 11, 2001
New research finds that returns of merchandise purchased online may reach 90 million items and nearly $6 billion in 2005.
Sun, i2 Team for Next Generation CRMMay 9, 2001
Joint solutions will be operable on the iPlanet E-Commerce Solutions platform and will be key to the Sun ONE architecture.
When It's Out of StockMay 8, 2001
How you handle out-of-stock orders can affect your relationship with your customers, and your credibility as an e-merchant.