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David Haskin

Can Handhelds Improve Support? Part 2

The conclusion of David Haskin's analysis, case studies, and advice.

Can Handhelds Improve Support? Part 1

The Holy Grail of most IT support desks is to lower the average time-to-close on support calls and, depending on the nature of your organization, wireless handhelds connected to your back end system can help.

 
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