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Gretchen Hyman

Siebel and IBM Launch Customer Support Center

European demonstration center is opened to assist customers and partners of Siebel and IBM in the design, development, and integration of CRM solutions.

EFF Issues Update on Online Privacy

Civil liberties organization offers some helpful suggestions on how to protect personal data from illegal use.

Fireclick Keeps Online Consumers Coming Back For More

Netflame upgrade provides Web site operators and marketers with improved monitoring, management, and customer satisfaction capabilities via a hosted customer management suite.

Sony Enters the SPIN Zone

The famed movie studio drives up online promotional and marketing stakes just in time for summer's new releases.

Expertcity Partners With Motive Communications

The two companies combine applications to build a more comprehensive customer care platform.

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