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Paul Shread

Salesforce Buys Model Metrics for Social, Mobile Cloud

Salesforce.com says the mobile and social cloud services company will enhance its 'social enterprise' vision.

SAP Unveils In-Memory Data Warehouse, Mobile Apps

SAP adds HANA in-memory analytics to NetWeaver BW and unveils CRM and business intelligence apps.

Salesforce Launches Do.com Project Management Service

Salesforce unveils a new collaboration service based on the Manymoon platform.

Oracle Buys RightNow for Cloud Customer Service

Oracle takes aim at Salesforce.com with its expanding cloud CRM service.

Oracle Buys Endeca for Unstructured Business Intelligence

Oracle expands its business intelligence offerings with Endeca's unstructured data management.

Cisco Touts Social CRM Call Center Success

Cisco's contact center business has posted strong growth in the year since the company added social CRM to the software.

Salesforce.com Winning Enterprise Software Deals: Analysts

Salesforce's vision of the 'social enterprise' may be catching on, according to analysts.

Salesforce Acquires Assistly for Customer Service

Salesforce's latest acquisition will be the start of a 'small business cloud.'

SAP Unveils Smart Meter, Profitability Apps for HANA In-Memory Analytics

SAP stakes its future on in-memory analytics with two more HANA applications.

IBM Targets Risk Analytics with Two Acquisitions

IBM adds to its $14 billion in analytics acquisitions with Algorithmics and i2.

Salesforce Gets Social and Mobile

Salesforce unveiled a number of enterprise social media and mobile application products at Dreamforce today.

Salesforce Stays Strong Despite Global Turmoil

Salesforce.com sees no recession, says CEO Benioff.

SAP and Google Partner for Geospatial Business Intelligence

Location-based business intelligence visualization is the goal of a new SAP collaboration with Google Maps and Earth.

Microsoft Plans New CRM, ERP Releases

Microsoft's Worldwide Partner Conference this week included some ERP and CRM product announcements.

Oracle Ratchets Up Cloud CRM Battle with CRM On Demand

Oracle CRM On Demand 19 offers new native mobile apps for Apple and RIM and new Microsoft Outlook integration.

ResCare Improves Corporate Performance with Oracle Business Intelligence

Who says most business intelligence projects fail? ResCare got results in just a few months with help from Oracle and Optimum Solutions.

SAP Unveils Business Intelligence Software for Small Businesses

SAP Crystal Server 2011 and BusinessObjects Edge BI give small businesses entry-level and advanced business intelligence tools.

Salesforce.com Unveils 'Social Enterprise' Vision Based on Radian6

Salesforce integrates social media with its sales, call center and Chatter services, with help from Radian6.

Salesforce, Toyota Build Social Network for Car Owners

Salesforce and Toyota want to friend you and your car.

SAP Unveils Performance Management, ERP and Mobile Apps

It was all about real-time, mobile applications at this week's SAP Sapphire Now conference.

Oracle Adds Mobile Business Intelligence to iPad, iPhone

Oracle has unveiled a number of new features for its business intelligence software, including a new mobile BI application for the iPad and iPhone.

Oracle Sees HR Software, CRM Catching On In the Cloud as Fusion Apps Launch

With Oracle's Fusion Applications beginning to roll out, CRM and HR software garner the most interest from cloud customers.

Infor, Lawson Create Top Three ERP Vendor with Merger

Infor and Lawson Software have made their merger official, creating the third-largest ERP vendor after SAP and Oracle.

Cisco Sees Strong Growth in Social Media Call Center Software

Cisco is reporting strong growth in its social media call center solutions just a few months after their launch.

SAP, Oracle and Microsoft Lead Business Intelligence Market

Strategic business intelligence projects returned in 2010, sending the BI market past the $10 billion mark.

QlikTech Sees Mobile Business Intelligence Moving to HTML5 Browsers

Mobile business intelligence has evolved from browser-based clients to native apps — and back.

Microsoft to Offer ERP in the Cloud

Microsoft says ERP and CRM 'should be for everyone.'

Microsoft Updates Dynamics SL and AX ERP Offerings

Microsoft Dynamics SL 2011 is generally available, and Dynamics AX 2012 is on its way.

Actuate Turns Unstructured Data into Business Intelligence

Actuate claims to be the first to use unstructured data sources in business intelligence systems.

SugarCRM Acquires Lotus Notes CRM Firm, Snuggles Up to IBM

The open core CRM vendor gets stronger collaboration and business intelligence features, thanks to its partnership with IBM.

Epicor, Activant to Be Acquired in ERP Deal

The ERP market continues to consolidate, as Apax Partners acquires a pair of ERP companies.

Infor Adds SharePoint Interface to ERP

Microsoft technology is at the heart of new ERP and sales force automation products from Infor and CDC Software.

Salesforce Acquires Radian6 for Social CRM

Salesforce plans to boost the social CRM and social media monitoring capabilities of all its products with the acquisition.

Could Oracle Bid for Lawson Software?

Speculators are betting that the Infor-Lawson merger talks could soon get a little more interesting.

Get Your Free ERP Software

Open source ERP vendor OpenERP has launched an online apps library with more than 1,000 free applications.

IBM Moves Social Media Analytics to the Cloud

Big Blue capitalizes on its Coremetrics and Unica acquisitions to track social and email marketing initiatives.

Infor-Lawson Merger Could Create Third-Largest ERP Vendor

A merger between the two ERP companies could place them third behind SAP and Oracle, according to Gartner.

SAP Plans In-Memory Applications for Sales and Marketing

SAP plans to launch five in-memory applications over the next year, including one aimed at sales and marketing departments.

Salesforce.com Adds Facebook to Call Centers

Salesforce's Service Cloud now supports Facebook and Twitter for social media monitoring and customer service.

SAP Takes on Salesforce CRM and Chatter

SAP is launching a new online CRM and collaboration solution similar to Salesforce.com's CRM and Chatter services.

Apple's iPad Dominates Mobile Business Intelligence

Apple's iPad has taken the lead as the preferred platform for mobile business intelligence deployments, according to a new study.

Salesforce.com Beats the Street, Takes Shots at Microsoft CRM

Salesforce.com continues to grow at nearly a 30 percent rate, and CEO Marc Benioff says he isn't worried about Microsoft's Dynamics CRM 2011 release.

Constant Contact Combines Marketing, Social CRM with Bantam Live Acquisition

Constant Contact's goal is "engagement marketing."

NexJ Builds CRM Systems for Financial Services, Healthcare

NexJ's founders have spent the last 20 years building CRM systems for financial services companies.

Salesforce.com Acquires Popular Google Apps Service Manymoon

The acquisition could be used to add project management-like features to Salesforce's Chatter collaboration service.

Lister Technologies Unveils Business Intelligence for Healthcare

Lister unveils a business intelligence solution built for the needs of healthcare providers.

EMC Offers Free Community Version of 'Big Data' Analytics Tools

The data storage giant is offering a free community edition of its Greenplum database.

Salesforce Launches Free Chatter.com Service, Plans Super Bowl Ads

Salesforce aims to take over the world with its new free enterprise social networking service, with help from will.i.am.

IBM Connects LotusLive with SugarCRM, Ariba

IBM's online collaboration service gets new CRM and social commerce capabilities.

Salesforce.com a 'Bubble' Stock: Barron's

Salesforce's success has been well rewarded by Wall Street, but Barron's thinks investors may have gone too far.

OpenERP Offers ERP in the Cloud

The latest version of the open source ERP software aims for ease of use and implementation.

Business Intelligence Vendors Woo Retailers with Analytics

IBM, Oracle, SAP, SAS and QlikTech were among the vendors at NRF this week with solutions for retail intelligence and analytics.

Jaspersoft Aims to Make Business Intelligence Pervasive

The open source BI vendor says its latest release gets business intelligence into the hands of users.

Oracle and ATG Combine CRM, Retail, Supply Chain and ERP

Oracle's new retail and e-commerce product lineup promises a unified customer experience.

Information Builders Simplifies Business Intelligence

Information Builders claims to be the most widely utilized business intelligence platform because of its ease of use.

Salesforce Closes Heroku Acquisition

Salesforce.com closes its acquisition of the Ruby cloud platform vendor amid pledges — and skepticism — that nothing will change.

Top Business Intelligence and Analytics Stories of 2010

Business intelligence and analytics have remained hot even as the rest of the economy has cooled, as corporate data mining remains a critical priority.

Top CRM Stories of 2010

Salesforce Chatter, Microsoft Dynamics CRM 2011 and data privacy issues were among the year's biggest stories.

Is PowerPivot the Future of Microsoft Business Intelligence?

If PowerPivot and the upcoming 'Denali' SQL Server are any indication, Microsoft sees in-memory analytics as the future of business intelligence.

Salesforce, Teradata Acquire Cloud Computing Firms

Salesforce.com picks up an email contact management provider while Teradata moves into marketing analytics.

Oracle CRM, ERP Available on Amazon Cloud

Oracle CRM and ERP applications are now available on Amazon EC2, and Oracle also unveils business intelligence apps for utilities and insurance.

Microsoft CRM 2011 Release Candidate Available, Launch Date Set

Microsoft unveils a pre-release version of Dynamics CRM 2011 and sets a launch date of Jan. 20.

Tibco Moves into CRM with Loyalty Lab Acquisition

Tibco adds to its growing enterprise applications business by moving into customer loyalty management.

Salesforce Launches Free Chatter Service, Enters Database Market

Salesforce.com's relationship with Oracle could get a little rockier.

Companies Try to Avoid Data Privacy Regs with Voluntary Effort

The new Open Data Partnership is an effort to shore up online consumer confidence and avoid national data privacy regulations.

Nine Business Analytics Predictions for 2011

Business analytics use could explode next year, with demand for analytics professionals and acquisitions growing, according to the International Institute for Analytics.

FinancialForce Adds Accounting and Billing to Salesforce CRM

FinancialForce.com offers what it claims is the first end-to-end accounting and billing service for the Salesforce.com CRM cloud.

SAP Speeds Up Business Intelligence with In-Memory Analytics

SAP has begun shipping its HANA analytic appliances, promising real-time complex analysis of transactional data.

SAP Must Pay Oracle $1.3 Billion, Jury Rules

The award is one of the largest ever in an intellectual property case.

HP Could Switch from Oracle CRM to Salesforce.com

The HP-Oracle feud may soon spill over into the CRM market, according to an analyst.

Salesforce.com Sees Chatter Adoption Soar, Plans New Features

Salesforce posts strong earnings and sees stunning adoption of its Chatter collaboration and enterprise social networking service.

Adding Social Media Monitoring to Microsoft Dynamics CRM

Microsoft may be lagging when it comes to social CRM, but Microsoft Dynamics CRM customers have a couple of options, thanks to a company blogger and a Microsoft partner.

Salesforce.com at a Crossroads: Analysts

Salesforce.com could eventually merge CRM, collaboration and social media, and the company's Chatter service could lead the way, according to an analyst firm.

Webtrends Adds Online Behavior Data to Salesforce CRM

Webtrends is adding online behavioral data to Salesforce.com's CRM system.

Four Cloud and SaaS Application Firms Worth Watching

Salesforce.com, RightNow, Informatica and Vocus are leading the way to cloud services and social media monitoring, according to an analyst.

Talend Acquires Sopera, Gets $34 Million in Funding

Talend and Sopera have combined their data management and application integration technology to form what the two claim is the fifth-largest open source software company.

SugarCRM Adds Social CRM, iPhone App

SugarCRM's new social CRM features are free for open source users, but only paying users get the new iPhone app.

Cisco Mines Customer Relations with Social CRM and Analytics

Cisco is adding social media monitoring and real-time analytics to its customer contact center software.

Oracle Combines CRM, Ecommerce with ATG Acquisition

Oracle says combining CRM and ecommerce applications will lead to greater customer loyalty and business agility.

Mobile Business Intelligence: The Next Big Thing

Mobile BI growth will boom over the next two years, according to an analyst who predicts that mobile devices will eclipse laptops.

IBM Combines Analytics, Business Intelligence in Cognos 10

IBM adds collaboration, mobile support and easy-to-use analytics to its flagship BI software.

Online Advertising Must Change, Says Former Yahoo Exec

The internet makes it easier to target consumers, but the ads served to online users need to become more engaging, according to a pair of former Yahoo execs who spoke at this week's Predictive Analytics World conference.

Momentum Grows for Internet Privacy Legislation

Momentum is growing to regulate data and online privacy, according to a new U.S. government internet policy official, who cited a number of domestic and international efforts that could lead to stronger controls on personal data.

OpenERP Makes Open Source Business Software Work

OpenERP is a rarity among open source companies, offering paying and free users the same software and charging only for hosting and services. And the company is profitable too.

Aplicor Combines CRM and ERP in the Cloud

Aplicor claims its new sales-to-billing cloud service offers more than Salesforce.com for a flat monthly fee.

Pentaho Brings Business Intelligence to Hadoop

Open source BI vendor Pentaho says it has made BI and data integration easier for Hadoop users -- but the improvements aren't available to users of the free community edition of Pentaho.

QlikTech Makes Business Intelligence Easier

QlikTech says its latest release offers enterprise-class BI software with the ease of a consumer application.

Six Ways That Salesforce.com Uses Chatter

Salesforce's Chatter enterprise social networking tool is used by 20,000 companies, but none may be putting it to greater use than the company that developed it.

SugarCRM Courts OEMs, Plans iPhone, iPad CRM Apps

The open source CRM vendor plans an easier development environment and native mobile apps, but users will have to pay for them.

Jitterbit Integrates Enterprise Apps with Salesforce.com

The application and data integration specialist claims to make it easy for users to integrate apps with Salesforce's cloud CRM service.

Actuate Makes Open Source Business Intelligence Enterprise-Ready

Actuate has added a number of user-friendly and advanced features to help enterprises make the most of the open source BIRT software project.

SAP Unveils Business Analytics for Industries

SAP takes aim at 10 market verticals with its new analytics offerings, including retail, consumer products, finance, healthcare, telecom and government.

Salesforce.com Uses Chatter to Identify Top Employees

Salesforce.com has found a novel use for its own Chatter collaboration service: Identifying employees who can solve problems.

Microsoft Releases Dynamics CRM 2011 Beta

Microsoft hopes its new CRM cloud and software offerings will help it gain ground on Salesforce.com, Oracle and SAP.

Salesforce.com Chatter Goes Mobile

Salesforce.com makes its enterprise collaboration service available on Apple, BlackBerry and Android devices.

Hurd Could Be Good for Oracle Business Intelligence Too

The new Oracle president brings plenty of experience with business intelligence and data warehousing to his new gig.

Cisco Adds Social Media to Call Centers

Cisco will soon add a new dimension to customer care with social media.

Salesforce.com Adds Business Contact Service to CRM

Salesforce CRM customers can now receive real-time updates as business contact and company information changes.

San Antonio Spurs Turn to SAS for Sports Analytics

The four-time NBA champions are just the latest sports team to catch analytics fever.

Investors Look for Good News from Salesforce.com

The cloud CRM leader continues to grow fast, challenging established players like Oracle and SAP.

Alauras Software Adds CRM to Apple iPad

The CRM software company finds that Apple's iPad is good for business.

Open Source Business Intelligence Software Ranked by Analysts

Actuate's commercial distribution of BIRT led the pack, but some community versions also ranked high in a market that Forrester Research says will grow fast.

Sybase Speeds Up Business Intelligence Performance

Sybase unveils new features for boosting analytics performance and plans greater integration with new owner SAP.

MicroStrategy Beats the Street, But Stock Falls

The business intelligence software maker reported strong earnings and sales growth in the second quarter, but rising expenses worry one analyst.

Google Takes an Interest in Analytics, CRM

Google and the CIA invest in the same analytics startup, and CRM is hot on the Google Apps Marketplace.

SAP Investors Look for Growth

SAP may lead the business intelligence market, but its growth rate has stalled.

Facebook Picks Salesforce.com for Cloud CRM

The world's biggest social networking site partners with a leader in social CRM.

Jive Software Rakes in $30 Million for Social CRM

Kleiner Perkins and Sequoia Capital team up on their biggest investment since Google.

RelayWare Brings Partner Relationship Management to U.S. Market

RelayWare says its software platform helps companies make the most of their channel partners.

Who's Hot in Social CRM

Gartner has published its first Magic Quadrant for the social CRM market.

Qlik IPO Shows How Hot Business Intelligence Is

Business intelligence has so far been immune to economic downturns, and investors want in.

Microsoft Dynamics CRM 2011 Beta Coming in September

The next version of Microsoft's CRM software will include stronger integration with Outlook and SharePoint, among other features.

EMC Moves into Business Analytics with Greenplum Acquisition

After years of storing data, EMC now wants a hand in what companies do with it.

CRM, Business Intelligence Go to College

Microsoft and the University of Toronto have teamed up on a CRM education program, the latest business data analytics offering by a major university.

Oracle Takes Business Intelligence to New Level with BI 11g

The latest version of Oracle's BI platform offers integration with a wide variety of IT environments and data sources.

MicroStrategy Makes BI Mobile with iPhone, iPad App

MicroStrategy says its new mobile business intelligence app can help users boost sales from anywhere.

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