Randy Scasny

Participate.com Acquires Neodesic

Participate.com is combining Neodesic's knowledge-management software with its community-management software to form a Community Knowledge Technology Platform.

Clicks' Customer Service Not Cutting It with Consumers

The leading reason for customers' dissatisfaction with online customer service is non-integrated product inventory--the result of the click-and-mortars traditionally running their online/offline operations separately.

The New Pastime Of Promotion Surfing

In a recent online marketing survey, 62% of respondents said they access the Internet to specifically look for special offers or promotions.

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