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Thor Olavsrud

Salesforce.com Makes U-Turn on Analytics Pricing

Responding to a social storm of customer feedback, Salesforce.com has abandoned its plans to charge for an analytics module that customers feel should be part of the software's core functionality.

Salesforce.com Intros Social-Focused Help Desk App for SMBs

Salesforce.com introduces Desk.com to help SMBs deliver customer service via social media and mobile channels.

SOS Unwraps Cloud-Based Document Sharing Geared to Enterprise

SOS Online Backup says its new platform designed for enterprise-grade security and management can help enterprises keep their employees from using unauthorized and unsecured public cloud sharing services for collaboration.

IBM Debuts Netezza Analytics Appliance Geared to Retail Industry

As part of its Smarter Commerce initiative, IBM has released the Netezza Customer Intelligence Appliance, a SQL-based enterprise data warehouse capable of analyzing up to petabytes of Big Data for retailers.

SAP Reports Best Financials in 40-Year History

In its financial results for the fourth quarter of 2011, SAP beat analyst expectations for revenue and profit to deliver its best ever full-year and fourth quarter results.

IBM Adds Resources to Social Business Initiative

Big Blue introduced a series of workshops and consulting offerings to help clients develop the skills, technical support and industry resources that will allow them to effectively adopt social networking capabilities.

Salesforce.com Enters HCM Space with Rypple Acquisition

Seeking to get its foot in the door of the human capital management (HCM) space, Salesforce.com Friday signed a definitive agreement to acquire cloud-based social performance management specialist Rypple.

IBM Buys Supply Chain Analytics Firm Emptoris

The acquisition of cloud and on-premise supply chain analytics specialist Emptoris is the latest in a raft of acquisitions by Big Blue to support its Smarter Commerce initiative.

IBM Snaps Up DemandTec for Cloud-Based Commerce Analytics

IBM will acquire DemandTec in a $440 million cash transaction to add its cloud-based analytics software to the IBM Smarter Commerce initiative.

SAP to Acquire SuccessFactors in $3.4 Billion Deal

In a move analysts have characterized as "aggressive," the enterprise applications powerhouse seeks to snap up the cloud-based human capital management specialist.

Salesforce.com Tumbles on Billings Concerns

The cloud-based CRM provider beat Wall Street expectations, but some analysts are questioning whether it has lost its technological edge.

Oracle Aims for Real-Time Business Intelligence

GoldenGate 11g and Oracle Data Integrator Enterprise Edition 11g flesh out the core of Oracle's data integration lineup to help customers better realize the benefits of real-time business intelligence.

Fortune 1000 Firms Could Increase Revenue by Billions with Effective Data: Study

A study commissioned by Sybase and conducted by the University of Texas finds the median Fortune 1000 company could increase its revenue by more than $2 billion a year if it increases data usability by 10 percent.

Enterprises May Be Missing Out on Business Analytics

New data from Deloitte suggests that nearly a third of business professionals don't know whether their organization uses business analytics or have business analytics capabilities at all.

SAP Rolls Out Updates at Sapphire

Attempting to shift recent focus away from its competitors and onto its products, SAP uses its conference to introduce new features geared to improving operational efficiencies.

Microsoft: Mission to 'Jupiter' Rolls Ahead

The software giant gives a name to the first phase of its 'Jupiter' e-business Web services suite and releases the first beta.

Consumers Still Wary of Online Security

In the wake of the high-profile security vulnerability discovered in Microsoft's Passport service earlier this month, MasterCard International says U.S. consumers still site enhanced security and privacy features as key factors in their decisions on whether to spend online. Learn how security factors into your customers' online buying tendencies.

Siebel, AT&T Join Forces on Managed Services

The two form a strategic alliance bent on delivering end-to-end hosting for mission critical applications.

Symbol Picks Up ImageWare

Symbol looks to ImageWare's CRM and Mass-Customization software to give it an end-to-end solution set for mobile in-store CRM.

SAP Posts Strong Gains in Ambivalent Market

SAP continues to lead, and even grow were competitors are losing ground, but SAP hedges its bets on a recovery by planning for 'modest' revenue growth and continued cost containment.

News Server Glitch Angers AOL Customers

EXCLUSIVE: A propagation problem which prevented AOL customers from broadcasting messages to the wider USENET community for more than a week has led many customers to question AOL's much vaunted customer service.

Microsoft, Siebel Aim for Application Integration

The two partners expand their relationship to jointly develop Siebel's applications for the .NET platform.

Start-Up Aims to Revolutionize Tech Support Call Centers

FEATURE: Using a combination of artificial intelligence and voice recognition technology, TuVox seeks to automate technical support.

Start-Up Aims to Revolutionize Tech Support Call Centers

Using a combination of artificial intelligence and voice recognition technology, TuVox seeks to automate technical support.

VeriSign Hooks .tv, H.O Systems

The company picks up the rights to manage the .tv extension and rounds out its services offering for wireless carriers.

Privacy Advocates Pleased by New FTC Agenda

Consumer and privacy advocates have many good things to say about the Federal Trade Commission's new privacy agenda, and only a few gripes.

Microsoft Launches .NET Alerts Preview

More than 20 companies, including eBAY, McAfee.com and VeriSign have implemented beta versions of the .NET My Services feature.

Peregrine Nabs Remedy for $1.08 Billion

The enterprise software maker is looking to enter the small-to-midsize business market, and it plans to acquire Remedy Corp. to give it a leg up.

Kana Snags Broadbase

The eRM solutions provider is looking to Broadbase Software to round out its solutions portfolio and add customers.

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