Default image

Mark J

SugarCRM Announces SugarCon 2010

The conference will include keynotes on the future of CRM, open source and cloud computing. Open source CRM provider SugarCRM has announced plans to host SugarCon 2010 at San Francisco’s Palace Hotel from April 12 to 14. “With the theme,…

CRM in Emerging Markets

Social networking solutions can help companies improve customer satisfaction rates worldwide. According to CIO.com’s Chris Kanaracus, an Accenture survey has found that customer satisfaction rates in emerging markets are far behind those in Europe and North America, particularly online —…

2009 a Record Year for eLead

New product offerings resulted in an increase of year-over-year revenue by more than 20 percent. Automotive CRM and lead management provider eLead says 2009 produced the company’s top year in sales since 2005. The year included the launch of eLead’s…

Convio Plans IPO

The CRM provider is seeking to raise $57.5 million for working capital, to pay off debt, and to make acquisitions. Nonprofit CRM provider Convio has filed for an initial public offering, with the aim of raising $57.5 million. "The company…

Management Dynamics Launches End-Use Manager

The solution is designed to help companies comply with different regulations when trading globally. Global trade management solutions provider Management Dynamics has introduced End-Use Manager, which generates end-use surveys for parties involved in a cross-border transaction. The aim is to…

Toshiba Introduces Strata Call Manager

Toshiba America Information Systems has introduced Strata Call Manager, a new unified communications solution. "It’s compatible with the Strata CIX family of IP business communication systems," according to ChannelPro-SMB. "Strata Call Manager’s Ribbon GUI is based on the Microsoft Fluent…

Newsgator Buys Tomoye

Newsgator has purchased Sharepoint social networking platform Tomoye. "The acquisition makes Newsgator one of the largest enterprise collaboration companies in the Enterprise 2.0 space and positions it as a vendor with the deepest ties to the Sharepoint environment," writes ReadWriteEnterprise’s…

SugarCRM Announces Plans for CRM Acceleration Winter Tour

The free events will offer guidance on formulating and implementing successful CRM strategies and processes. Open source CRM provider SugarCRM has announced its schedule for its upcoming CRM Acceleration 2010 Winter Tour. "Covering six cities on three continents in 50…

Lotus Connections to Add Social Analytics

IBM’s Lotus Connections will be upgraded to Lotus Connections Next in the second half of 2010, adding the ability to recommend people and content automatically. "Recommendations, along with the ratings, rankings and reputations capabilities in Connections will be a key…