To better serve its 74,000 customers, the Spokane Teachers Credit Union (STCU) worked with consultants from Pitney Bowes to develop a system, built around Pitney Bowes’ Sagent Data Flow product, that analyzes customer data ranging from age to choice to…
Toshiba America Information Systems has introduced Strata Call Manager, a new unified communications solution. "It’s compatible with the Strata CIX family of IP business communication systems," according to ChannelPro-SMB. "Strata Call Manager’s Ribbon GUI is based on the Microsoft Fluent…
Newsgator has purchased Sharepoint social networking platform Tomoye. "The acquisition makes Newsgator one of the largest enterprise collaboration companies in the Enterprise 2.0 space and positions it as a vendor with the deepest ties to the Sharepoint environment," writes ReadWriteEnterprise’s…
The free events will offer guidance on formulating and implementing successful CRM strategies and processes. Open source CRM provider SugarCRM has announced its schedule for its upcoming CRM Acceleration 2010 Winter Tour. "Covering six cities on three continents in 50…
IBM’s Lotus Connections will be upgraded to Lotus Connections Next in the second half of 2010, adding the ability to recommend people and content automatically. "Recommendations, along with the ratings, rankings and reputations capabilities in Connections will be a key…
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In the offline world, sophisticated marketing practitioners link their brands to their customers through a variety of direct response channels: television, radio, print, mail, telephone (including cellular phones and PDAs, also known as “pervasive technologies”) as well as the Internet.…