Only a few months into its partnership with Salesforce.com, business software provider Infor has released Inforce Everywhere, an application built on Salesforce’s Force.com platform that links Infor ERP data with Salesforce CRM. According to Infor, Inforce Everywhere keeps core CRM…
Monitoring social media is a key part of social CRM strategies – which means interest is high in software designed to do so. One player in the social monitoring space is NetBase, a company whose client roster includes Coca-Cola, Kraft…
Enterprise Apps Today recently published an article discussing why it makes sense to take a process-centric approach to CRM. In a nutshell, companies hope business process management software can help tame some of their complex customer-facing processes and also automate…
As Forrester Research analyst Kate Leggett pointed out in a recent Enterprise Apps Today article about social CRM, “organizations need to proactively jump on the bandwagon to be able to implement social media channels” into their existing customer support strategies.…
FinancialForce.com has a strong association with Salesforce.com, thanks to the fact that Salesforce is an investor in the company and FinancialForce.com applications are all built natively on Salesforce’s Force.com cloud development platform. Many FinancialForce customers are also Salesforce customers. Yet…
Confirming the red-hot status of Apache Hadoop, an open source data architecture for processing large data sets, SAS has included Hadoop support in its updated SAS Enterprise Data Integration Server. “Bringing powerful SAS Analytics to Hadoop takes advantage of its…
SAP has taken knocks for being too slow to market with software-as-a-service applications. In 2008 when SAP slowed its efforts to bring its Business ByDesign cloud solution to market, saying it needed more time to get the product just right,…
According to International Data Corporation (IDC), the global CRM applications market for the first half of 2011 grew 13.3 percent over the prior year, hitting revenues of $9.2 billion. This puts the market on pace to reach IDC’s forecast for…
Cloud-based backup service provider Backupify has introduced Snapshot for Salesforce CRM, a one-time backup and download service for a Salesforce.com CRM account. It’s not surprising that Backupify, which offers similar services for Google Apps data and for information contained in…
The partnerships keep coming for Hortonworks, a provider of Hadoop services and support as well as Hadoop-compatible software. Just last week Teradata announced it was partnering with Hortonworks to help companies create Big Data analytic solutions that leverage Hadoop. Writing…