LivePerson Inc. , a New York-based ASP that offers real-time online customer service applications, yesterday announced that for the first quarter of 2003 revenue increased 38 percent to $2.5 million. The company also reported a 7 percent sequential increase versus…
Customer service and support ASP RightNow Technologies today announced its 17th consecutive quarter of revenue growth. The Bozeman, Mont.-based service provider reported for the first quarter of 2003 a 7 percent increase over the fourth quarter in 2002 and 29…
In a move designed to allow its customers to exchange data with enterprise applications, Web analytics ASP, WebSideStory Inc. yesterday announced the launch of HitBox Business Integration services. The service is designed to allow clients to transfer data in and…
KnowledgeBase Solutions Inc., a provider of knowledge management software for customer self-help and support, today announced the availability of KnowledgeBase.net Version 3.0. According to Los Angeles-based KnowledgeBase, Canon U.S.A.’s Systems and Technical Support Division will be the first customer to…
Why settle for offering one customer relationship management (CRM) product when you can offer two — especially when the second option bears a Microsoft logo? Epicor Software Corp. , an Irvine, Calif.-based independent software vendor (ISV) that offers a suite…
Microsoft’s long-awaited customer relationship management (CRM) software is here. The software giant today announced the North American availability of Microsoft CRM through its Business Solutions division. According Microsoft, the software is aimed at midmarket organizations and is available as an…
Looking to meet customer demand for an open-standards based customer relationship management (CRM) solution, E.piphany Inc. , a San Mateo, Calif.-based provider of CRM software, today announced that it has entered into agreements to integrate IBM’s WebSphere and BEA Systems’…
Applying the adage “a picture paints a thousands words” to tracking sales pipelines, Salesnet — a Boston-based Web-native ASP that offers customer relationship management (CRM) software software — yesterday unveiled its Dashboard user interface. The Dashboard (see Figure 1 below)…
Looking for positive signs of life in the ASP market? LivePerson Inc. appears to be alive and well in an industry still looking for solid financial footing. The New York-based ASP that offers real-time sales, customer-support and marketing services today…
Salesnet, a Boston-based provider of Web-native sales force automation (SFA) software, announced yesterday the availability of Salesnet’s Web Services API, its Web Services application programming interface (API). Web services use a standards-based method to integrate Web-based applications. Built on the…