Continuing to move aggressively to become more than just another online brokerage, E*Trade Group Inc. launched a planning and advice product that includes new financial forecasting tools and the ability to consult directly with personal financial planners through Ernst &…
Both pure-play Internet retailers and brick-and-mortar merchants with online operations struggled to keep up with customer service e-mails this holiday season, according to data from an industry tracking firm. In fact, only 30 percent of all retailers tracked resolved basic…
Online brokerage and financial holding company E*Trade Group Inc. enhanced its customer service operation for the new year, rolling out a new Web-based interactive channel called Service Now. The Menlo Park, Calif.-based company said the service allows online customers to…
Finally gearing up for the holidays, American consumers spent an estimated $2.6 billion online during the first week of December, jumping 91 percent from the $1.4 billion spent during an average week in November, according to new study results. The…
If you’re an online retailer selling anything that might remotely be considered a holiday gift, it’s time to roll out your last-minute delivery plans, and that’s just what companies from America Online to Yahoo! are doing. AOL’s [email protected] e-commerce operation…
It took a little longer than expected, but Amazon.com has followed through on a vow to offer in-store pickup of many items sold via its partnership with the 600-store-plus Circuit City chain of electronics stores. Originally promised in November when…
Most e-commerce operators agree that making the online shopping experience more personal is a sure-fire way to foster more sales. And one way to do that is to hire a staff of customer service reps and have them available to…
If you’re doing business online, you have to deliver the goods as well as sell them, and a new industry tracking report is keeping tabs on which e-commerce merchants can get their stuff to the customers and which can’t. The…
There’s good news for online merchants as yet more surveys predict a ho-ho-ho kind of holiday selling season. But it comes with a warning for consumers as another report says online rip-offs of shoppers are on the rise. First the…
Brand awareness is the top influence on consumers when purchasing online, according to the first of a series of “eSpending Reports” for the 2001 holiday season. The reports are being put together by Goldman Sachs, Harris Interactive (NASDAQ:HPOL) and NetRatings…