Most e-commerce operators agree that making the online shopping experience more personal is a sure-fire way to foster more sales. And one way to do that is to hire a staff of customer service reps and have them available to…
If you’re doing business online, you have to deliver the goods as well as sell them, and a new industry tracking report is keeping tabs on which e-commerce merchants can get their stuff to the customers and which can’t. The…
There’s good news for online merchants as yet more surveys predict a ho-ho-ho kind of holiday selling season. But it comes with a warning for consumers as another report says online rip-offs of shoppers are on the rise. First the…
Brand awareness is the top influence on consumers when purchasing online, according to the first of a series of “eSpending Reports” for the 2001 holiday season. The reports are being put together by Goldman Sachs, Harris Interactive (NASDAQ:HPOL) and NetRatings…
Siebel Systems Inc. said Monday it will acquire privately-held nQuire Software Inc. and will integrate and ship nQuire’s scaleable analytic server and intelligent Web products with Siebel 7, the next release of its e-business application suite. San Mateo, Calif. and…
Online travel sites today were focused largely on the logistics of handling thousands of customer inquiries as the nation’s airline system began the struggle to return the U.S. transportation system to normal, although it was unclear when flights would resume.…
BEA Systems Inc. signed product integration deals with business portal provider Epicentric Inc. and Fundtech Ltd., which sells e-payment and Internet banking solutions. That was the good news. Financial details were not disclosed for either deal. The bad news? Salomon…
Maytag Corp. has through the decades built a reputation for dependability, partly from building a long line of quality household appliances and partly from the image of the lonely Maytag repairman, the advertising icon who’s on call to fix a…
E-commerce company Global Sports Inc. issued an improved financial forecast today as it signed a deal with Kmart’s Bluelight.com that for the first time will see the company operating e-commerce businesses beyond the sporting goods arena. Bluelight.com signed a deal…
Upgrades in the highly competitive travel space abound as Travelocity.com today deployed a speech-driven customer service application and Hotwire delivered more cities, more hotels, detailed maps and an improved Hotel Ratings Guide. Fort Worth-based Travelocity (NASDAQ:TVLY) rolled out a voice…