170 Systems, a Cambridge, Mass., maker of business process management software, has raised $14 million in first-round financing for expansion and sales and marketing initiatives. The backing cames from Boston-based Polaris Venture Partners. Because of its support, three of the…
After less than a year, ADS Financial Services Solutions , a Quincy, Mass., IT consultant and systems integrator for the financial services companies, has closed its EarningsInsights subsidiary. Based in Nashville, Tenn., EarningsInsights was a startup application service provider offering…
Watch Hill Partners, a Providence, R.I., technology advisor focused on customer relationship management (CRM), has bought Encore Consulting Group to serve as the foundation of its new division. Financial terms were not disclosed. Watch Hill’s “general consulting services” division will…
Wheelhouse, a Burlington, Mass., maker of customer relationship management software, has hired Frank Chisholm, former EasyAsk president and COO, as senior vice president of sales and marketing. At EasyAsk, he led the company’s transition from an enterprise data warehousing company…
Stream International, a Canton, Mass., provider of online and off-line help desk services, will build a new facility, employing up to 900 people, in London, Ontario. “The skill levels of the applicants who attended our informational job fair and the…
Seeking an advantage in a highly competitive industry, banks, brokerages and mutual fund operators will triple their spending on Web self-service software over the next three years, according to Meridien Research. “Although a large percentage of institutions already have some…
In a merger of New England customer relationship management (CRM) firms, Pegasystems , of Cambridge, Mass., is buying 1mind, of Concord, N.H., for $3.6 million in stock. Up to $6 million of additional Pegasystems’ stock may be issued in 2003,…
Under a new contract, Art Technology Group software will be used to run Best Buy‘s electronics Web site. Financial terms were not disclosed. “We chose ATG for two primary reasons — a great product combined with a successful track record,”…
iPhrase Technologies, a Cambridge, Mass., maker self-service search and retrieval software, has named Joseph Krivickas, formerly of Bluestone, as president and CEO. He succeeds cofounder Noam Ben-Ozer, who will remain on iPhrase’s board of directors. “iPhrase is a company making…
EasyAsk, a Littleton, Mass., developer of search technology for e-commerce sites, has signed a customer deal with Talbots, a Hingham, Mass., clothing retailer and catalog company. Financial terms were not disclosed. “We’re very pleased that Talbots recognized the value that…