Most IT firms view customer service as a necessary, but expensive, part of doing business and are happy to outsource. Not 2Wire. Three years ago, the company had 5 representatives working out of its San Jose, Calif., headquarters handling calls…
Voice and data giant SBC Communications is negotiating a multi-year deal with billing and customer relationship management software specialist Amdocs . The proposed pact includes upgrading IT systems in SBC’s directory operation and possibly outsourcing certain functions. “Details of any…
The Enron fallout continues to cost Arthur Andersen customers. The most recent defection is Art Technology Group . After two years, the Cambridge, Mass., e-commerce software maker has dismissed the auditing firm in favor of Big 5 competitor Ernst &…
Terra Lycos has chosen Portal Software to handle billing for a slew of new paid content and services Financial terms of the deal between the Spanish Internet network (with U.S. headquarters in Waltham, Mass.) and the Cupertino, Calif., developer were…
Salesnet, a Boston application service provider (ASP) focused on sales force automation software (SFA), has raised $7.8 million in new financing for product enhancements and predicts it will turn a profit by year’s end. Prism Venture Partners led the round.…
A decade after its founding, Unica, a Lincoln, Mass., maker of marketing software, is opening its first overseas offices to serve existing customers and win new ones. The facilities, located in London and Singapore, are jumping off points for Europe…
Roving Software, a Needham, Mass., provider of e-mail marketing tools, has raised $5 million in third-round financing for product development and market expansion. Lead investor was VeriSign (NASDAQ:VRSN), the Mountain View, Calf., Web site registrar and security firm. Previous stakeholders…
Egenera , a Marlborough, Mass., data center infrastructure company, has raised $30 million in a second-round financing to launch its product and bolster its sales and customer service operations. New investor Austin Ventures led the round. Repeat backers, Spectrum Equity…
In a merger of business and technology consulting firms, Seurat Company, of Boston, has bought Hepworth & Company, of Toronto, for an undisclosed sum. “This acquisition is a perfect fit for Seurat as we continue to expand our capabilities and…
Netonomy, a maker of customer relationship management software for wireless carriers, has raised $15 million in third-round financing to fund its U.S. expansion and product development. Groupe Arnault’s Internet arm, Europatweb, was lead investor. Previous backers Atlas Venture, Fidelity Ventures…