Courtesy of SmallBusinessComputing.com With the Oakland Coliseum and the Athletics game against the New York Yankees as the backdrop, on-demand application provider NetSuite took the wraps off NetSuite Version 11.0. The new version boasts an AJAX-based user interface, SuiteScript to…
Salesnet thinks that now is the time to “start to go toe-to-toe with Salesforce.com,” according the Jonathan Tang, the president and co-founder of the Boston-based provider of Web-based CRM applications. “Salesnet is quickly growing its reputation as the Salesforce.com alternative.”…
Reprinted from SmallBusinessComputing.com. If you’ve been waiting to see how Microsoft has improved its CRM application, the wait is over. About two years in the making, Microsoft Dynamics CRM 3.0 adds new marketing features, tighter integration with Microsoft Office and…
Many successful small businesses are happy to stay small businesses. After all, if you’re profitable and have loyal customers and employees, trying to push growth for growth’s sake can backfire. On the flip side, most mid-sized businesses grow from small…
The adage “information is power” especially applies when it comes to dealing with your customers. Whether you’re trying to prospect for new customers or service (and grow) your existing ones, the more you know the better. While larger companies have…
If good marketing is all about generating leads and effective selling is all about qualifying those leads, where does CRM software fit in? Before the Call thinks that the CRM application should be where leads, sales collateral and market intelligence…
When it comes to the power of presence in applications, “we’re just scratching the surface,” Ed Simnett, senior product manager for the Real-Time Collaboration Group at Microsoft, told InstantMessagingPlanet.com. “Presence is becoming a normal part of information workers bag of…
Courtesy of SmallBusinessComputing.com. To run your business efficiently, you must live by the credo that no application is an island. That is, if your e-commerce storefront isn’t sharing information with your accounting, inventory management, point of sale and other business…
One of the benefits of Web-based applications is that vendors can efficiently roll out new versions. There’s no software for users to download or CDs to mail. Siebel Systems has been taking full advantage of the ASP model, releasing five…
Touting what it calls the three C’s of CRM, SalesCenter today announced a new version of its Web-based sales force automation application. In addition to configuration and customization, Dave Dabbah, general manager for SalesCenter, said the company “provides a layer…