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Dan Muse

Dan Muse is a journalist and digital content specialist. He was a leader of content teams, covering topics of interest to business leaders as well as technology decision makers. He also wrote and edited articles on a wide variety of subjects. He was the editor in Chief of CIO.com (IDG Brands) and the CIO Digital Magazine. HeI worked alongside organizations like Drexel University and Deloitte. Specialties: Content Strategy, SEO, Analytics and Editing and Writing. Brand Positioning, Content Management Systems. Technology Journalism. Audience development, Executive Leadership, Team Development.

ASAP Pro 2.0 Adds Presence-Enabled Links

Convoq, a Lexington, Mass.-based provider of communication and collaboration services, today announced ASAP Pro 2.0, a Web conference service that requires only that attendees have a Macromedia Flash player to attend an online meeting. Aimed at small and mid-sized businesses,…

Microsoft to Offer SMBs Better Customer Management

Article originally appeared on SmallBuinessComputing.com. Microsoft’s next small business edition of Office will feature an enhanced version of Outlook 2003 with Business Contact Manager. The new suite, codenamed Magellan, also touts tight integration among applications. Microsoft Monday announced the availability…

Cisco Ties Microsoft CRM to IP Phone Systems

Reprinted from SmallBusinessComputing.com In an effort to integrate its IP-based communications products with Microsoft customer relationship management software, Cisco Systems today announced the Cisco CRM Communications Connector. The offering is designed to integrate Cisco IP Communications technology with Microsoft CRM.…

NetSuite Adds New E-Commerce Features

NetSuite, a Web-based application provider, recently announced two new modules designed to further enhance its e-commerce capabilities and provide deeper integration with the suite’s financial, inventory management and sales and customer-support systems. The San Mateo, Calif.-based company will add new…

NetSuite’s 99.5 Percent Solution

NetSuite was providing Web-based applications when it wasn’t cool. The San Mateo, Calif.-based provider of a turnkey e-commerce, accounting, customer relationship management (CRM) and enterprise resource planning (ERP) package has seen the hype, the fall and slow ascension of the…

SAP Gets to the Core of CRM

Customer relationship management (CRM) software has been around for years and has become a staple of many large businesses. Yet small and midsize businesses (SMBs) have not been quick to adopt CRM. SAP AG , a Newtown Square, Penn.-based software…

Free CRM for Everyone!

There may be no such thing as a free lunch, but, by golly, there is free customer relationship management (CRM) software. Starting yesterday, you can sign up for the gratis service at FreeCRM.com. The catch is that after the first…