Do business owners and executives know more about what’s going on in Hollywood and Washington, D.C. than they do about what’s happening in their businesses? Sound far-fetched? Maybe a bit, but it’s true that from a technology point of view…
Customer relationship management (CRM) software has been around for years and has become a staple of many large businesses. Yet small and midsize businesses (SMBs) have not been quick to adopt CRM. SAP AG , a Newtown Square, Penn.-based software…
There may be no such thing as a free lunch, but, by golly, there is free customer relationship management (CRM) software. Starting yesterday, you can sign up for the gratis service at FreeCRM.com. The catch is that after the first…
Like many software and service vendors, Boston-based CRM provider Salesnet.com sees an opportunity to help small businesses implement some of the advanced application features enterprises use. In a move designed to help small business increase sales, Salesnet today announced its…
Providing your customers with fast, reliable and personalized service is becoming a hallmark of good business practices in today’s information-rich, Internet-enabled world. Thanks to customer relationship management (CRM) software it’s getting increasingly easy to have detailed info on all aspects…
In a move designed to target Fortune 1000 companies, Web-based customer relationship management (CRM) vendor UpShot Corp. announced today that it is adding a dashboard feature and integration with Lotus Notes. According to the company’s CEO, Keith Raffel, the two…
It may not be possible to make the experience of buying a product online entirely comparable to buying an item at the mall or at a downtown boutique, but there are some sales practices that translate from the physical world…
Users of Web analytics applications must wonder what happens to those hot sales prospects lured in through online marketing campaigns. Customer relationship management (CRM) users, in turn, probably wonder how those prospects got there. In an attempt to tie together…
The ‘C’ in CRM could stand for “change,” according to a new Aberdeen Group report on the customer relationship management (CRM) market. According to the Boston-based research firm, the market will grow at an annual rate of 6.7 percent to…
On the day of its S3 introduction, Salesforce.com also laid claim to 95 percent year-to-year growth and its first quarter of profitability. According to the San Francisco-based ASP, it ended its first quarter with $19.1 million in revenue, a 22…