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Dan Muse

Dan Muse is a journalist and digital content specialist. He was a leader of content teams, covering topics of interest to business leaders as well as technology decision makers. He also wrote and edited articles on a wide variety of subjects. He was the editor in Chief of CIO.com (IDG Brands) and the CIO Digital Magazine. HeI worked alongside organizations like Drexel University and Deloitte. Specialties: Content Strategy, SEO, Analytics and Editing and Writing. Brand Positioning, Content Management Systems. Technology Journalism. Audience development, Executive Leadership, Team Development.

IM and SFA Collide in ASP Offering

How do you get salespeople to use sales force automation (SFA) software? “Make it easier to use the application than to not use it,” according to Tim Rochford of Salesnet, a Boston-based SFA ASP, said. Salesnet sees instant messaging (IM)…

Siebel Still Tops Declining CRM Market.

Siebel continues to be the leader in customer relationship management (CRM) software. But like the industry itself, its revenue is slipping. According to Gartner, a Stamford, Conn.-based research firm, the CRM industry suffered through a second year of declining new…

NetLedger Goes Online Down Under

NetLedger Inc., an ASP that offers Web-based customer relationship management (CRM) and enterprise resource planning (ERP) applications, today announced that it has entered into a strategic partnership with Sydney-based service provider Net Return to offer NetSuite in Australia. “Net Return…

WebSideStory Launches New Version of HitBox Commerce

Looking to help online retailers better identify, track and target customers, WebSideStory Inc., a San Diego-based ASP that specializes in Web analytics, today announced the launch of HitBox Commerce v3. The new version is designed to provide more business intelligence…

Salesnet Takes SFA Offline With .NET

In the Web-based sales force automation (SFA) and customer relationship management (CRM) market, Salesnet is the last of the big three to announce an offline version. Salesforce.com announced its offline product more than a year ago and Upshot officially unveiled…

ASPs Are Here to Stay, Reports ITAA

ASP customers are happy and likely to continue using application outsourcing services, according to a report released today by the Information Technology Association of America (ITAA), an Arlington, Va.-based trade group that serves the IT industry.

Aberdeen Reports Web-based CRM Succeeding

That sound you hear may be Web-based customer relationship management (CRM) services starting to unseat traditional client-service CRM applications. ASPs such as Salesforce.com, Upshot and Salesnet have trumpeted their success over software offered by Siebel, PeopleSoft and other enterprise independent…

UpShot Gets Personal With Customization Features

If Web-based customer relationship management (CRM) service providers are small fish in a large, multi-billion dollar pond, they sure aren’t acting like it. Saying that it has removed the final objection enterprise customers might have to Net-native CRM services, UpShot…

Salesforce.com’s Enterprise Voyage Continues

Salesforce.com continues to hammer away at the enterprise market. Today the San Francisco-based ASP that specializes in customer relationship management (CRM) services announced several enhancements aimed at large global businesses — the exact market that traditional CRM vendors such as…