“The day in the sun is coming for ASPs,” predicts Greg Gianforte, CEO, chairman and founder of RightNow, an ASP that specializes in customer service and support. Gianforte has a unique view from which to make that pronouncement. Not only…
Looking to combine the reporting features of its software product with the convenience of its ASP version, NetIQ today announced the release of WebTrends Reporting Series 6.0. The new series encompasses WebTrends Reporting Center 6.0, which is a software-based product,…
Looking to out-Microsoft Microsoft when it comes to customer relationship management (CRM) software, Web-based CRM ASP Upshot today announced what it describes as the only hosted CRM service to offer integration with Microsoft Outlook e-mail software. “Microsoft has been touting…
Looking to bring end-to-end application integration to mid-size companies, NetLedger today announced NetSuite, a Web-based service designed to automate front-office and back-office functions. NetLedger, according to the company’s president Zach Nelson, defines mid-sizeas companies with 500 or fewer employees. The…
Upshot Corp., a Mountain View, Calif.-based provider of Web-based customer relationship management (CRM) services, yesterday announced Upshot Alerts, a feature designed to alert company sales reps and executives about critical changes in the status of a deal or account. The…
In a move that seems a bit of a departure given its recent aggressive push into the enterprise market, customer relationship management (CRM) ASP Salesforce.com will introduce on Monday Team Edition, a version of its popular Web-based service aimed at…
While Web native customer relationship management (CRM) ASPs start to swim up channel in hopes of reaching enterprise customers typically served by large independent software vendors (ISVs) such as SAP, PeopleSoft and Siebel, NetLedger is happy to shoot for midrange…
As Web-native customer relationship management (CRM) ASPs such as Salesforce.com start to take aim the enterprise, independent software vendor (ISV) SAP isn’t about to stand still. Today Walldorf, Germany-based SAP announced the launch of a new version of mySAP Customer…
Taking aim at the mid-size enterprise market currently controlled by Microsoft Great Plains, NetLedger Inc.today announced NetLedger Advanced Accounting. The San Mateo, Calif.-based maker of the Oracle Small Business Suite will market its new online accounting services to business with…
The bloom is off the customer relationship management (CRM) rose — at least a little bit — according to Forrester Research. In CRM’s Future: Humble Growth Through 2007, the Cambridge, Mass.-based research firm reports that while the CRM market will…