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James Maguire

The Good News About Bad Reviews

Many small e-tailers worry bad reviews posted online by unhappy customers will seriously hurt their business. The truth is, negative reviews don’t happen that often. And even when they do, they can actually be a good thing for e-tailers &#151…

Selling to the Teen Shopper

Courtesy of ECommerce-Guide.com When it comes to shopping online, teenage users are a contradiction: Most teens don’t have their own credit card, yet they love to shop online. (Which simply proves they have access to their parents’ card). About 80…