Whether you are looking for help in choosing the right supply chain management software or advice on how to make your supply chain work more efficiently, the following tips, from supply chain management experts and managers, can help. Jennifer Lonoff…
Many marketing departments operate more like multiple standalone departments, focusing on different areas like social media, content marketing and demand generation, instead of as a unified department with a cohesive strategy. This lack of cohesion makes it tough to understand…
Companies are increasingly communicating with their customers via social channels like Facebook and Twitter in addition to more traditional channels like call centers. While doing so might give customers a “warm fuzzy,” these social interactions can be difficult to translate…
By Jeff Kaplan, managing director of THINKStrategies Market research firms agree that software-as-a-service (SaaS) solutions are quickly overtaking on-premise applications in organizations of all sizes across nearly every industry. An important reason for the rapid rise of these SaaS solutions…
In a world where both your sales force and your customers are highly mobile, having a mobile customer relationship management (CRM) solution just makes good business sense. But how do you choose the right mobile CRM system or app for…
Call centers have evolved way beyond a bunch of people fielding customer calls. Indeed, today’s “call center” customers are just as likely to reach out to your business via your website or Facebook page or Twitter account as via a…
As supply chains continue to expand and become more complex, organizations need better ways to manage their network of partners and providers. An increasingly popular way of gaining better visibility into the supply chain is by adding a business process…
Whether you are considering a mobile business intelligence (BI) strategy or recently deployed a mobile solution, the following 11 tips from leading business intelligence experts can help you get a better return on your mobile business intelligence investment. Create a…
EnterpriseAppsToday.com asked CRM managers and Salesforce.com experts what their favorite Saleforce apps were. Then we narrowed down the list to a dozen of the most useful apps. (Click on the hyperlink to view the app on AppExchange.) Email to Case…
Most, if not all, mid-to-large organizations have some form of customer relationship management (CRM) system. Many of these same companies also have or are considering business process management (BPM) software, typically to improve the customer service experience. But do you…