Whether you are looking for help in choosing the right supply chain management solution or advice on how to make your supply chain work more efficiently, the following tips, from supply chain management experts and managers, can help. Get rid…
Whether you are looking to purchase a new enterprise resource planning (ERP) system or leverage a legacy system, the following tips and advice can help you improve your ROI. Choose your ERP system carefully. “Selecting an ERP solution that best…
Today, businesses looking for a software solution to help them track, manage and rapidly respond to customer queries that come in via phone, email, web forms and social media sites have many excellent choices. And while not every solution may…
The market for business process management (BPM) software has been strong in recent years, as the promise of greater efficiency led to double-digit growth as the rest of the economy stalled. But as with any enterprise application software, it must…
Research shows that it is less expensive and more profitable for businesses to retain existing customers than to acquire new ones. And one of the simplest ways to do that is by providing great customer service. Herewith are a dozen…
When it comes to customer relationship management (CRM), it truly is better to give than to receive. As several CRM experts and business owners Enterprise Apps Today spoke with revealed, businesses that go the extra mile by rewarding customers —…
Just because you have a customer relationship management (CRM) system, a Facebook page and a Twitter account doesn’t make you social CRM savvy — or even mean you are truly connecting with your customers where they socialize (and share feedback…
Whether you’re in the process of choosing a new customer relationship management (CRM) system, about to deploy one, or looking to get the most out of your existing CRM software, these expert tips can help you avoid some common CRM…
In an effort to pin down specific ways business intelligence software can help businesses work smarter, we recently spoke with Brian Gentile, the CEO of open source business intelligence vendor Jaspersoft. And while no two organizations are exactly the same,…
Customer relationship management (CRM) vendors often claim that their software can do practically anything, from revealing which leads work (and which don’t) to who your best customers are to which products are the most or least profitable. But what do…