Boston-based on-demand CRM provider Salesnet on Monday unveiled a significantly enhanced user interface (UI), designed to provide a faster, more fluid navigation experience. “The updated UI significantly bypasses the total number of mouse-clicks typically required by competing online CRM applications,”…
What would you think if your CRM software vendor, RightNow Technologies, called you up a few months after your initial implementation to schedule a 90-minute phone call with a dedicated team of consultants to “tune up” your application and customer…
Bozeman, Mont.-based CRM provider RightNow Technologies on Wednesday announced its 20th consecutive quarter of revenue growth and 7th consecutive quarter of cash-flow positive status in the fourth quarter of 2003. “RightNow has shown how powerful the hosted CRM model can…
New York-based online customer interaction service provider LivePerson Inc. on Monday acquired the Express Response hosted knowledgebase product and customers from San Diego-based Island Data Corp., a privately-held provider of hosted customer support software solutions, for approximately $3.0 million. LivePerson…
In what may be the second-most anticipated initial public offering by a technology company this year, San Francisco-based ASP Salesforce.com Inc. announced Thursday that it has filed a registration statement on Form S-1 with the U.S. Securities and Exchange Commission…
NetSuite, maker of Oracle’s Small Business Suite, this week countered a common criticism of hosted applications by launching new customization technology that makes its online applications as customizable as traditional, “self- managed” applications. NetSuite enables small- and mid-sized companies to…
Enterprise software provider Siebel Systems Inc. on Tuesday announced a customer support module to Siebel CRM OnDemand–UpShot Edition. Additional features for tracking service and support interactions provide users with a comprehensive view of the customer, beginning with marketing and sales…
Bozeman, Mont.-based customer service and support (CSS) solution provider RightNow Technologies on Monday announced that it has joined the Network Advertising Initiative’s (NAI) Email Service Provider Coalition (ESPC) to support legitimate marketers’ fight against spam. RightNow joins a list of…
Online CRM provider Salesnet today unveiled its OEM Partner program and “application syndication” strategy, which allows technology partners to implement a private-label version of Salesnet’s application integrated with the partner’s own software. Through the application syndication model, Salesnet’s online CRM…
Following last week’s announcement by Siebel Systems that it will acquire hosted CRM provider UpShot, competitors fired the requisite counterstrike offering UpShot users assistance in migrating to their CRM platform. Salesnet offered a “Trade-Up Choice Program”, offering free migration, product…