Continuing a global expansion that began earlier this month in the UK, NetSuite Inc. on Tuesday brought its hosted business applications to Australia. The NetSuite product has been completely localized for Australia, from language conversion, to complex statutory requirements including…
Customer Relationship Management (CRM) Application Service Provider Salesnet likens its service to a global positioning system (GPS) for Sales Representatives. Where other online CRM providers give you the high-level landmarks you’re going to pass, Salesnet will fill in the blanks…
NetSuite Inc on Thursday set up shop in the United Kingdom, unveiling localized versions of its NetSuite and Oracle Small Business Suite hosted business applications, as well as launching a UK Solution Provider Program. Localization for the UK market includes…
Most software companies look at a problem and see a technology solution. Salesforce.com has taken a different approach this week by partnering with Metro One Telecommunications to bring Metro One’s Infone enhanced directory and personal assistant service to salesforce.com’s 100,000…
Yesterday’s long-rumored announcement by Siebel Systems and IBM Corp. that Siebel was jumping into the hosted CRM space with Siebel CRM OnDemand garnered a less-than-exuberant response from competitors and a lukewarm response from others in the industry. “This is clearly…
Hosted customer service and support (CSS) solutions provider RightNow Technologies is a company with a clear mission: to take over the agent desktop in the contact center. To accomplish this goal, the Bozeman, Mont.-based ASP on Monday unveiled RightNow 6.0,…
WebSideStory Inc. on Monday vowed to make online marketing analytics simpler to use without sacrificing functionality in the latest update to its HitBox service. WebSideStory debuted HitBox Enterprise 9.0 with the message that it will deliver “simple, relevant and real-time”…
Payment service provider Fort Knox National Company (FKNC) today unveiled a pre-release of its TruePay suite of e-payment solutions. FKNC is in the business of taking payments for customers. For over 18 years, they have done so via outsourced call…
On-demand CRM vendor Salesforce.com Monday launched S3, the latest version of its customer relationship management software-as-service. “We’ve been pretty successful in establishing ourselves as a leader in this on-demand CRM space,” Tien Tzuo, salesforce.com vice president of product management told…
Enterprise ASP Surebridge Inc. Tuesday announced the general release of ClientBridge, its customer service Web portal providing its customers with visibility into the day-to-day management of application hosting services. ClientBridge is designed to enhance accountability by anticipating and meeting the…