Salesforce.com (NYSE: CRM) has found a novel use for its own Chatter collaboration service: Identifying employees who can solve problems. Salesforce CEO Marc Benioff revealed this week that he monitors the Facebook-like collaboration service at his company to identify key…
Microsoft (NASDAQ: MSFT) today officially released the beta version of Microsoft Dynamics CRM 2011 and announced the worldwide rollout of Microsoft Dynamics CRM Online service from Microsoft’s global data centers. The customer relationship management (CRM) solution, available for both cloud-based…
Salesforce.com (NYSE: CRM) today unveiled Chatter Mobile, giving Apple iPad and iPhone, Google Android and RIM BlackBerry users access to the popular business collaboration service. Salesforce Chatter, which is something like Facebook for businesses, is already in use by 20,000…
The appointment of Mark Hurd as co-president of Oracle (NASDAQ: ORCL) has been lauded largely because of Hurd’s hardware experience, but Oracle’s software business could benefit from the hire too. Oracle’s announcement that Hurd had been a hired a month…
Cisco Systems (NASDAQ: CSCO) is adding support for social media to its customer call center product portfolio. With additional features like social media customer care, multimedia capture and storage, video-enabled customer care and an open agent desktop environment, Cisco’s Unified…
Salesforce.com (NYSE: CRM) is integrating business contact information with its cloud CRM service. Based on Salesforce’s Jigsaw acquisition, the new Jigsaw for Salesforce CRM crowd-sourced business data service offers real-time updates to contact and company information in Salesforce CRM through…
The San Antonio Spurs are using SAS Visual Data Discovery to gain an edge over their NBA competitors. The four-time NBA champions and SAS aren’t saying how the team is using the business analytics software, and Craig Duncan, SAS manager…
Salesforce.com (NYSE: CRM) will report its quarterly results later this week, and investors will be looking for the cloud CRM leader to deliver another strong quarter. Since going public in 2004, Salesforce’s shares have soared more than 500 percent and…
Alauras Software has unveiled the latest version of its CRM software, boosting sales force automation capabilities and adding full online compatibility with Apple’s (NASDAQ: AAPL) iPad. The Virginia-based company’s Yellow Page CRM+ initially focused on specific solutions for Yellow Page…
A Forrester Research report on open source business intelligence software released yesterday gave high marks to Actuate’s (NASDAQ: ACTU) commercial distribution of BIRT, the Business Intelligence and Reporting Tools project. The report by analysts Boris Evelson and Jeffrey Hammond ranked…