Forget the data mining, number crunching, high technology tools for a moment and personally thank some of your valued customers. With simple expressions of appreciation, you can convert a one-time customer to a long-term loyal shopper. Post a sign in…
The 2nd Annual Customer Relationship Management Solutions Conference and Exposition, held May 1-3 at the Jacob K. Javits Convention Center in New York featured some of the key CRM players, but not many others. Aspect, Kana and PeopleSoft had the…
The San Francisco Giants will be utilizing the customized e-mail marketing and relationship management solutions of TouchScape Corp. in an effort to increase loyalty and sales among their fans and customer base. TouchScape’s affordable Web-hosted solutions are quickly implemented and…
Customer-focused solutions provider Broadbase Software, Inc. will be mapping the way for the visitors of randmcnally.com, the online component of Rand McNally & Company. By implementing Broadbase’s customer interaction technology, randmcnally.com hopes to identify complex data about traffic and the…
Vignette Corp. and E! Online secure the leading roles in a venture that pairs the content management supplier with the entertainment news and celebrity gossip Web site. E! Online features extensive coverage of events such as the Oscar® and Grammy®…
FairMarket, Inc.(sm), a developer of e-business solutions that incorporate dynamic pricing, will utilize the technology of eSupportNow, a multi-channel customer care solution provider. The implementation of a hosted e-mail response solution provided by eSupportNow’s eSP Platform will allow for a…
To be really effective with your customer relationship management (CRM) efforts, it’s important that all the support channels work cohesively. Here are some common mistakes that businesses make when their customer service isn’t integrated across all channels: E-mail to a…
Customer relationship solution provider, Quaero, LLC, announced the release of a new product designed to help key decision-makers make fully informed software choices, quickly. Quaero CM Advisor™, a three-week campaign management software selection service, enables marketing and technology executives to…
Minimalism and simplicity are in, according to Oracle® as they make great strides in "Winning the War on Complexity" – the name of the press conference they held on Tuesday. The Internet software and services giant presented its simplistic methods…
Online customer care solutions provider eSupportNow has released a series of electronic customer relationship management (eCRM) tools designed to help online financial institutions implement multi-channel support strategies. eSupportNow’s Retail Banking Solutions will enable retail financial institutions to establish, maintain and…