Know Your Customers
So, you think you know your e-company’s demographic group pretty well? Got it narrowed down to males and females between the ages of 18 and 65, all of whom enjoy online shopping? Well, that’s not going to be very helpful…
Robyn Greenspan
Robyn Greenspan, an independent researcher and speaker, is interested in innovation, market trends and information technology. She was a participant in the AI Summit and also took part in the IEEE International Conference on Edge Computing, International SOA Symposium series and the International Cloud Symposium series. She graduated from Temple University.
She was previously the communications and research manager for the AMS, an internationally recognized professional association that advances knowledge in the IT and business management areas.
BEA Teams with Peppers and Rogers Group for CRM Strategy Workshop
BEA Systems, Inc., a global e-business infrastructure software company, has partnered with management consulting firm Peppers and Rogers Group to produce the CRM Strategy Workshop. The five-day executive-level workshop is designed for BEA customers and was launched to coincide with…
Boomerang Merchandise
One of the many responsibilities of any e-tailer is dealing with customer returns – the products that find their way back to you with expectations of a refund. This is just a part of doing business and oftentimes, the returns…
Personify Secures $20 Million
In a strong show of confidence, Personify® Inc., provider of customer intelligence applications, has secured $20 million in financing. The funding was led by ABS Ventures and included investments by Alloy Ventures, U.S. Venture Partners, Partech International, Alpine Technology Ventures,…
Quantum Chooses a Bright CRM Solution from Broad Daylight
Data protection provider Quantum Corporation has decided that the choice is clearly visible — they will utilize the customer relationship management (CRM) solutions of Broad Daylight, Inc. “We needed technology to help us provide top quality customer service on the…
Oncontact Releases CMS 5.0
Oncontact Software, developer of customer relationship management (CRM) solutions for mid-market companies, has released version 5.0 of its Client Management Software (CMS). The new version builds on the features and functionality that has made CMS a customizable and easy-to-use system,…
Virtual Salesforce
Imagine having some of these conversations with your online customers while they shop from your site: "We have a beautiful scarf to complement that sweater you are browsing." "If your dog likes those peanut butter biscuits, he’ll probably love this…
Onyx Delivers CRM Services to Airborne Express
Provider of worldwide distribution solutions Airborne Express has selected Onyx Software Corp. to deliver the customer relationship management (CRM) tools and expertise needed to propel sales and marketing efforts. The air express delivery field is becoming more competitive and the…
Clarent Brings a New Voice to Oracle
Internet protocol (IP) communications specialist Clarent® Corporation announced the integration of Oracle’s Service Delivery Platform (SDP) software into Clarent’s software-driven Voice over IP (VoIP) communications platform. The alliance creates an open architecture, allowing service providers to empower their customers with…
Netcentives is Petco’s Best Friend
San Francisco-based Netcentives(TM) Inc., provider of loyalty solutions, has agreed to create a customized e-mail marketing program for Petco, the specialty retailer of premium pet food, supplies and services. Netcentives’ technology and strategies allow companies to deliver relevant communications to…