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Robyn Greenspan

Robyn Greenspan, an independent researcher and speaker, is interested in innovation, market trends and information technology. She was a participant in the AI Summit and also took part in the IEEE International Conference on Edge Computing, International SOA Symposium series and the International Cloud Symposium series. She graduated from Temple University. She was previously the communications and research manager for the AMS, an internationally recognized professional association that advances knowledge in the IT and business management areas.

The Customer is Always … Important

What is it about calling customer service that strikes immediate disdain in most shoppers? Could it be the labyrinth of voicemail options? The interminably long hold times? The endless transfers to the "appropriate" department? Or the limited ability on behalf…

Feedback Without the Bite

Customer feedback need not be painful — it can often produce commentary on how well your site is performing. Hopefully a good portion of customer communication will be fan mail but inevitably, there will be some e-mail from customers who…

NetGenesis Begins Year with Lower Revenues

Cambridge, Mass.-based NetGenesis, recently added to the Forbes ASAP List of Top 100 Growth Technology Companies, announced that it expects lower revenues of between $3.3 million and $4.3 million for the quarter ending March 31, 2001. A net loss for…

Company Hopes to Remedy First Quarter Losses

MOUNTAIN VIEW, CA–Remedy® Corporation, supplier of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) to more than 10,000 customer sites, announced preliminary financial results for the first fiscal quarter ended March 31, 2001. The Company expects to report…

Company Hopes to Remedy First Quarter Losses

MOUNTAIN VIEW, CA–Remedy® Corporation, supplier of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) to more than 10,000 customer sites, announced preliminary financial results for the first fiscal quarter ended March 31, 2001. The Company expects to report…