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Robyn Greenspan

Robyn Greenspan, an independent researcher and speaker, is interested in innovation, market trends and information technology. She was a participant in the AI Summit and also took part in the IEEE International Conference on Edge Computing, International SOA Symposium series and the International Cloud Symposium series. She graduated from Temple University. She was previously the communications and research manager for the AMS, an internationally recognized professional association that advances knowledge in the IT and business management areas.

1,000 Live People Can’t Be Wrong

NEW YORK, NY–LivePerson, Inc., the application service provider (ASP) that facilitates live customer service through the HumanClick product line, has registered its 1,000 paying customer since January 2001. The array of HumanClick products provides solutions for small- and mid-market Web-based…

Why Wait? Convergys Strikes Alliance RightNow

CINCINNATI, OH–Convergys Corporation, an innovator in integrated billing and customer care services, has entered into a comprehensive technology-driven alliance with RightNow Technologies, Inc., a leading eService solution provider that helps companies effectively manage customer relationships on the Web Convergys has…

What Customers Taught E-Business

Even though there is an extensive array of technology and solutions for enterprise and storefront building, there is no substitute for a key component of e-commerce interaction — the relationship with the consumer. In many ways, the customer has dictated…