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Robyn Greenspan

Robyn Greenspan, an independent researcher and speaker, is interested in innovation, market trends and information technology. She was a participant in the AI Summit and also took part in the IEEE International Conference on Edge Computing, International SOA Symposium series and the International Cloud Symposium series. She graduated from Temple University. She was previously the communications and research manager for the AMS, an internationally recognized professional association that advances knowledge in the IT and business management areas.

The Lesser of Two Evils

In an effort to prevent future layoffs and maintain company longevity, 36 percent of the employees at Acxiom® Corporation voluntarily participated in a unique cost-saving operation — pay cuts in exchange for stock options. The fact that Acxiom has been…

ATG Tags 12 Percent in Layoffs

Art Technology Group (ATG), developers of The ATG Dynamo® e-Business Platform — a product that helps businesses understand, manage, and build their online customer relationships — will layoff approximately 150 employees in an effort to reduce costs. The company hopes…

Aberdeen’s CRM Top Ten

Aberdeen Group, a market analysis firm that helps information technology (IT) vendors establish a leading presence, has published its list of the top ten customer relationship management (CRM) implementations of 2000. The list comes as a result of the Aberdeen…

Vignette Hitches a Ride with DaimlerChrysler

Vignette Corp.®, a provider of customer-driven Internet applications, has been selected by DaimlerChrysler to standardize the global Web architecture for all its Internet functions including intranet, extranet and World Wide Web sites. The global infrastructure installation was a well-coordinated effort…

How ’bout a Little Good News?

CustomerLinx Corp., specialists in providing Web-enabled, multi-mode electronic customer relationship management (eCRM) solutions, has received an infusion of $6 million in new capital funding which will allow for continued expansion in the outsourced customer care sector. Jeff McDermott, President and…

The Customer is Always … Important

What is it about calling customer service that strikes immediate disdain in most shoppers? Could it be the labyrinth of voicemail options? The interminably long hold times? The endless transfers to the "appropriate" department? Or the limited ability on behalf…

Feedback Without the Bite

Customer feedback need not be painful — it can often produce commentary on how well your site is performing. Hopefully a good portion of customer communication will be fan mail but inevitably, there will be some e-mail from customers who…

NetGenesis Begins Year with Lower Revenues

Cambridge, Mass.-based NetGenesis, recently added to the Forbes ASAP List of Top 100 Growth Technology Companies, announced that it expects lower revenues of between $3.3 million and $4.3 million for the quarter ending March 31, 2001. A net loss for…