GAITHERSBURG, MD–Intellor Group, Inc. has announced the completion of a research summary titled, “A Comparison of CRM Versus E-CRM Adoption,” which analyzes how organizations are approaching their customer-centric initiatives with respect to traditional business and e-business environments. As an independent…
SAN FRANCISCO, CA–Banter Inc., a provider of next-generation technologies for e-communication, content classification and business process automation, has released version 4.5 of the Relationship Modeling Engine (RME). Banter’s intelligent communication technologies address the e-business challenge of too much unstructured information…
MALVERN, PA–SCT, a global provider of e-business solutions, announced the newest components of the iProcess.sct solution, delivering additional e-CRM capabilities. SCT enables e-business for four industry segments: process manufacturing and distribution; education; energy, utilities and communications; and government. iProcess.sct specifically…
GAITHERSBURG, MD–ACE*COMM Corporation, a leading force in enterprise network management applications, has formed an alliance with Portal Software, Inc., provider of business infrastructure software for next-generation communications services. The integration of ACE*COMM’s Convergent Mediation(TM) with Infranet, Portal’s customer management and…
VANCOUVER, BRITISH COLUMBIA– Multiactive Software Inc., a leading developer of unified e-business and customer relationship management (CRM) software, is working with Research in Motion’s (RIM)BlackBerry Wireless Handhelds(TM) in an effort to combine technologies. Entice! software, a Multiactive product that provides…
All of your hard work is to bring your customer to this point – checkout. Your captivating marketing techniques have led them to your site and the navigation, usability and design has proven to be effective. Your e-commerce site has…
ALEXANDRIA, VA–Outpost.com, a leading Internet retailer of consumer technology products, has chosen the online customer service technology of iCommunicate.NETTM to enable its retail superstore. Outpost.com provides over 170,000 consumer technology and related products to over 1 million global customers. Their…
SEATTLE, WA–Talisma Corporation, a full-service provider of robust eCRM solutions, has launched it’s next generation Talisma eCRM Suite which promises to provide a more encompassing method for managing customer relationships. “Starting the second half of 2001, and continuing through 2002,…
CUPERTINO, CA–Chordiant Software is teaming up with Verbind, Inc. to co-market LifeTime. — Verbinds real-time behavioral targeting system. Chordiant, a provider of customer relationship management (CRM) solutions for companies with extreme consumer demands, plans to integrate LifeTime into it’s Unified…
Once upon a time, a consumer could walk into a store and become cared for at a level that has since almost deteriorated. Salespeople and customer service staff were incredibly attentive and efficient – making recommendations, acting as personal shoppers…
