New York, NY–According to Datamonitor, a leading business information firm that specializes in industry analysis, the North American customer relationship management (CRM) software market is expected to grow from $3.9 billion in 2000 to $11.9 billion by 2005. Consequently, accrued…
Which do you prefer — going out to the mall where parking spots are scarce and crowds are plentiful? Or shopping from the comfort of your robe and slippers and finding exactly the items you want? With an increasing number…
SAN FRANCISCO, CA–Salesforce.com has introduced a seamlessly integrated, online CRM system that can be operated without software installations or additional hardware. The fully customizable component hopes to revolutionize the manner in which e-businesses support and manage customer relationships. The $50…
Any site enhancements that increase visitor interaction can improve customer satisfaction. And content consumers can be very profitable. But, for small e-businesses, some of the better customer relationship management tools, such as live chat, can often be cost-prohibitive. With GetMeLive…
The most diligently marketed e-commerce site that contains the best products can waste away from lack of sales. If customers can’t easily locate items and proceed through check out quickly, your profits and traffic could get lost too. Usability is…
Have you been wandering the aisles of your e-store only to find wayward carts, spilling over with unpurchased goods? Well, you’re not alone. Shopping cart abandonment is a major issue that e-tailers have added to their collective lists of “things…
Good old-fashioned customer service, or “customer relationship management” as it’s now being called, has evolved into becoming one of the technical skills that comprise the e-business machine. There are various systems, processes, and routers that accommodate every type of customer…