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Robyn Greenspan

Robyn Greenspan, an independent researcher and speaker, is interested in innovation, market trends and information technology. She was a participant in the AI Summit and also took part in the IEEE International Conference on Edge Computing, International SOA Symposium series and the International Cloud Symposium series. She graduated from Temple University. She was previously the communications and research manager for the AMS, an internationally recognized professional association that advances knowledge in the IT and business management areas.

eConvergent Solution Emerges

eConvergent, Inc. unveiled its flagship enterprise CRM integration platform, eMergeTM, designed to connect CRM products and disparate sources of information into one comprehensive, real-time system. eMerge works by capturing customer interactions across all CRM and legacy applications, correlating that information…

Siebel Courts Retail with eConsumer Goods 7

Siebel Systems, Inc. has enhanced and improved a component in its arsenal of e-business applications. Siebel eConsumer Goods 7 is a comprehensive industry-specific solution designed to meet the diverse and complex sales, marketing and customer services needs of manufacturers of…

Arcidea Buys IT Factory Assets

New kid on the CRM block, Arcidea, has purchased the assets of IT Factory’s Atlanta and Cincinnati operations. These offices represent the former Synergistics company, which produced the Prevail and Authoriti products that will now be absorbed into the Arcidea…

Payless Steps into Improved Service

Footwear retailer Payless ShoeSource, Inc. will add products from i2 Technologies, Inc.’s Supply Chain Management (SCM) and Customer Relationship Management (CRM) suites to the already implemented Merchandise Planning application in order to optimize markdowns of seasonal merchandise in its nearly…

Onyx Bites into Delta Dental

Onyx® Software Corporation has a new reason to smile since the company was chosen to develop a CRM platform for Delta Dental Plans of California, New York, Pennsylvania and affiliates. The objective is to enhance customer service efforts, increasing satisfaction…

Applix Names Neil Follett

Neil Follett will manage the European operations for Applix, Inc., developer of the iCRM collaborative suite of solutions that automate Web-based marketing, sales, customer service, partner service, quality assurance and helpdesks. “Neil is a seasoned executive whose successes include building…

Study Outlines Successful CRM Process

Research and benchmarking firm Best Practices, LLC has released a new study, “Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation,” designed to reveal CRM tools and processes that world-class companies use to retain current clients, increase per-customer revenue…

The Patient CRM Strategy

A customer relationship management (CRM) program must accumulate large amounts of data to be effective but many Internet users are hesitant to provide information online. Sites that ask for too much at once run the risk of alienating customers, putting…

New CRM Firm Launches

Georgia-based Arcidea, LLC has entered the arena of customer relationship management software solutions, officially launching its business today. The company will initially focus on small- to medium-sized businesses within five vertical markets — manufacturing, medical supply, energy, financial services, and…