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Robyn Greenspan

Robyn Greenspan, an independent researcher and speaker, is interested in innovation, market trends and information technology. She was a participant in the AI Summit and also took part in the IEEE International Conference on Edge Computing, International SOA Symposium series and the International Cloud Symposium series. She graduated from Temple University. She was previously the communications and research manager for the AMS, an internationally recognized professional association that advances knowledge in the IT and business management areas.

Aberdeen Looks at What’s Next

Market analysis firm Aberdeen Group reviews some of the advances in CRM software and methods, and outlines the evolution of business solutions in the report “What’s Next in CRM: The Learning Relationship.” The report represents more than eight years of…

E.piphany Scores Big Retailers

E.piphany, Inc. rang up a couple of major customers for its call center and customer relationship management solutions — both Harley-Davidson and Burlington Coat Factory Warehouse Corporation will take advantage of E.piphany’s flexible, open architecture solutions to enable improved support…

Fujitsu Subsidiary Deploys Salesforce.com

Salesforce.com added another win to its growing client list. Most recently, USA Today and Dow Jones Newswires have implemented salesforce.com CRM solutions and according to investment firm Morgan Stanley, more companies have chosen salesforce.com than any other vendor over the…

Asked and Answered

Getting customers involved through interactive elements is an effective method for cultivating relationships while also garnering critical feedback from your visitors. Surveys, questionnaires, and polls can reveal a lot about your visitors and offer insight on how your site can…

The Only Way Is Up

Boston-based research firm Aberdeen Group has released a new report, “Worldwide CRM Spending Forecast and Analysis 2001-2005,” that reveals resumed growth for the CRM market, despite current economic conditions. The report outlines the expected spending for critical CRM market segments,…

CRM Crystal Ball

Professional services firm Braun Consulting, a company that provides its clients with the strategy and technology to deploy customer-centric solutions, has released a report that looks at the future of customer relationship management. “Top CRM Trends for 2002” outlines what…

CRM in One Step

Increasing emphasis on customer relationship management (CRM) issues necessitates that all e-commerce sites have effective methods for customer satisfaction. Toll-free numbers and quick response e-mail are effective for the shoppers that have a few extra minutes to wait for information…

Four Guiding Principles

A new report from e-business solutions provider, Unisys Corporation, entitled “Getting Started with CRM” provides an overview of some of the key strategies and principles that can help an organization implement a customer relationship initiative. According to Richard A. Fredrickson,…

Miller Time for Virtual Brewmaster

Bill the virtual Brewmaster will be tending the pages at Miller Brewing Company’s Web site, providing online customer service and answers to visitors’ questions. The beer company has implemented vRepsTM from NativeMinds — automated online personalities that interact with customers…

Nashville Adopts CRM Strategy

In what is becoming a trend among local agencies, Metropolitan Nashville Government and Davidson County (Metro Nashville) will implement a comprehensive CRM solution for its residents. Most recently, the City of Chicago deployed BroadVision self-service applications and New Hampshire Department…