Default image

Robyn Greenspan

Robyn Greenspan, an independent researcher and speaker, is interested in innovation, market trends and information technology. She was a participant in the AI Summit and also took part in the IEEE International Conference on Edge Computing, International SOA Symposium series and the International Cloud Symposium series. She graduated from Temple University. She was previously the communications and research manager for the AMS, an internationally recognized professional association that advances knowledge in the IT and business management areas.

Innovation Not Required

One of the great things about the Internet is the ability it gives individuals to be truly creative and innovative. However, when it comes to site usability, it is better to stick with what’s familiar. First time site visitors should…

Social Services Value CRM Too

Big businesses are not alone in their quests for effective customer relationship management techniques. New Hampshire Department of Health and Human Services (DHHS) utilizes solutions from Seneca Corporation to improve its customer service satisfaction rating from 4.85 to 4.97 on…

New Offering from PwC Division Touts Consistent CRM

PwC ConsultingTM, a division of financial services organization PricewaterhouseCoopers,has released CRM ACCEL — a complete CRM program designed to help companies reduce the cost of serving customers while increasing revenue. “With economic conditions tighter than they’ve been in decades and…

360� in Vegas

Customer 360° Conference & Expo Fall 2001, formerly CRM/Support Services, is scheduled for November 12-15, 2001 in Las Vegas, Nevada. Presented by Key3Media Group, Inc., in partnership with META Group, Customer 360° was developed to deliver essential strategic information and…

Nostalgic Technology

Online shopping is a world away from the comfort of an old fashioned Mom-and-Pop store where a kindly suggestion from the owner was enough to prompt a sale. While e-business technology tries very hard to replicate the personal assistance that…

Siebel Solidifies CRM with 7

Siebel Systems, Inc. has introduced its newest offering — Siebel 7 — a fully integrated suite of applications for customer relationship management (CRM), partner relationship management (PRM) and employee relationship management (ERM). Siebel 7 extends the reach and functionality of…

A Week of Recognition

Customer service representatives, who are often on the receiving end of consumer dissatisfaction, now get the respect they deserve. The first week of October signifies National Customer Service Week — a time devoted to recognizing the importance of customer service…

Knowing When to Say, “Goodbye”

Customer relationship management (CRM or eCRM) has become critical to e-commerce and companies that are successful at implementing these strategies are likely to achieve profitable results. However, with so much emphasis on customer retention, what often gets overlooked is that…

Forbes.com Deploys PurpleCRM

Forbes.com, the online component to the business magazine, will power its sales force automation (SFA) with PurpleCRM from Purple Solutions, Inc. PurpleCRM capitalizes on the intuitive interface of Outlook, using its contact forms to capture information that includes customer communication,…

Artificial Help Wanted

To meet the round-the-clock demands of the Internet, e-commerce sites have to make extra efforts to provide customer support. Unless you can afford a 24/7 staffed call center, you’ll have to make preparations for middle of the night shoppers and…