Chicago-based SPSS Inc. has released the newest version of its data mining software — Clementine 6.5, which includes a new Clementine Application Template (CAT) that was specifically developed for CRM. “Organizations are now coming to realize what many market analysts…
Research released by advisory and analysis firm Gartner, Inc. indicates that companies who aim to be successful in CRM must adopt an image of what a customer-centric enterprise looks and feels like. The report, “Creating a CRM Vision,” outlines the…
Seagram Spirits And Wine Group will power its recently launched Tequila Don Julio with an opt-in sweepstakes promotion from CentrPort, Inc., designed to serve as an interactive direct marketing vehicle that delivers targeted banner advertisements, e-mail messages and encourages Web…
“Your call is very important to us. Please hold on.” If you hope to never hear that phrase uttered again, chances are your customers feel the same. Such is the premise for noHold Instant Support — a Web-based customer service…
Standard customer relationship management takes an animated leap with interactive characters from Headpedal. The software development company delivers a product line of “agents” — quick deploying self-contained character interface solutions for Web-based customer service applications. The virtual agents are designed…
Market analysis firm Aberdeen Group reviews some of the advances in CRM software and methods, and outlines the evolution of business solutions in the report “What’s Next in CRM: The Learning Relationship.” The report represents more than eight years of…
E.piphany, Inc. rang up a couple of major customers for its call center and customer relationship management solutions — both Harley-Davidson and Burlington Coat Factory Warehouse Corporation will take advantage of E.piphany’s flexible, open architecture solutions to enable improved support…
Salesforce.com added another win to its growing client list. Most recently, USA Today and Dow Jones Newswires have implemented salesforce.com CRM solutions and according to investment firm Morgan Stanley, more companies have chosen salesforce.com than any other vendor over the…
Getting customers involved through interactive elements is an effective method for cultivating relationships while also garnering critical feedback from your visitors. Surveys, questionnaires, and polls can reveal a lot about your visitors and offer insight on how your site can…
Boston-based research firm Aberdeen Group has released a new report, “Worldwide CRM Spending Forecast and Analysis 2001-2005,” that reveals resumed growth for the CRM market, despite current economic conditions. The report outlines the expected spending for critical CRM market segments,…