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Sean Michael

Sean Michael is a writer who focuses on innovation and how science and technology intersect with industry, technology Wordpress, VMware Salesforce, And Application tech. TechCrunch Europas shortlisted her for the best tech journalist award. She enjoys finding stories that open people's eyes. She graduated from the University of California.

SugarCRM Sweetens Open Source CRM

SugarCRM 4.0 is set to debut this week with new features in the commercial open source CRM enhanced workflow, reporting and marketing automation software. The latest version is the seventh major release since SugarCRM started back in April 2004 in…

SugarCRM Upgrades Core Suite

Open source CRM vendor SugarCRM hopes its new offering, which comes in professional and open source flavors, is even sweeter than its predecessors. Sugar Open Source Edition 2.5 expands the CRM interface to include Web portal tools, according to the…

Build, Publish and Analyze Your Own Online Surveys

Surveys have always played a critical role in developing marketing strategy and measuring user/customer response. However, creating, managing and delivering surveys hasn’t always been easy or cost effective. The latest tool from the WebSurveyor Corporation, the self-titled WebSurveyor 5.0 hopes…

VeriSign Accelerates DNS

Verisign has launched its new name server initiative, a move designed to improve the speed with which .com and .net DNS zone files are updated. VeriSign Naming and Directory Services (VNDS) promises to update the core 13 .com and .net…

SMBs Poised to Spend on CRM

Customer relationship management software and sales force automation are favored ticket items with small and medium-sized businesses, according to a report from AMI-Partners. The firm’s study of the 2003 U.S. Enterprise Software Market found that small and medium sized businesses…

PeopleSoft Upgrades Key Product Lines

In a show of force and determinism, PeopleSoft made a barrage of announcements at its Las Vegas Leadership Summit, touching on virtually all aspects of its business. For starters, the company launched the latest version of PeopleSoft Enterprise CRM versions…

ERP Vendors Debate Customer Loyalties

A handful of large and mid-tier software vendors are rumbling about what customers really want as the enterprise resource planning (ERP) sector continues to define itself. The marketplace, which includes collaborative suits such as Customer Resource Management (CRM), Human Resource…

Geotargeting: Why It Matters to Marketers

It’s 9 a.m. Do you know where your users are? For increasingly more marketers, that’s not such a crazy question. As the Web becomes more measurable and we target our audiences more directly via psychographics, demographics, dayparts, and measures, knowing…