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LiveVox Upgrades Call Center Business Analytics Tools

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The new Best Time to Call tool lets an organization analyze and compare hour-by-hour changes to customer contact rates.

LiveVox has announced upgrades to its business analytics suite that allow organizations to analyze and compare hour-by-hour changes to customer contact rates across time zones with historical trend data. According to the company in this Business Wire press release, the enhancement allows call centers to create more targeted calling campaigns by focusing efforts on the windows with best chances to secure contacts.

"Additional enhancements to the reporting suite allow contact centers to compare the productivity of different dialer workgroups in real time, as well as visually representing campaign results with new dashboard tools.

"'Harnessing the massive amount of data produced in the modern contact center is crucial to improving customer contact strategies,' said Louis Summe, Chief Executive Officer, LiveVox. 'By focusing on feature development, managing infrastructure and tasks like tech support, LiveVox can enable clients to focus their energies on business strategy, client relationship management, compliance and retention.'"

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This article was originally published on July 29, 2010
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