Call Center, Customer Service, and Social CRM software and solutions. - Archive for December 2000

Best Of 2000 In Online Customer Service

After a rough year, here's a look at the top performers of 2000.

Cleartop In Partnerships With Small Business Service Providers

The customer service solution provider teams with GotMarketing.com, NetLedger, Rackspace and TeleBright.

Customer Communication Is King

Managing Director of LaserCom to discuss the Age of CRM in webcast.

Broadbase Software Completes Acquisition of Servicesoft, Inc.

Broadbase says this makes them the leader in the eCRM market.

BrainTech To Provide Manufacturing With e-Customer Support

The firm signs an agreement with Sideware Systems on "just-in-time" Internet support for the manufacturing industry.

InstantService.com Says Pacific WebWorks' Customer Satisfaction Soars

Pacific WebWorks says it has seen a dramatic increase in customer service abilities after deploying InstantService's live human interaction …