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Call Centers: March 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for March 2001

New ChatSpace Release Offers Multi-Language, Multi-Device Communities

Community Server 2.1 Intelligent Access System (IAS) allows users to chat unencumbered by platform contingencies and language barriers, …

Participate.com Acquires Neodesic

Participate.com is combining Neodesic's knowledge-management software with its community-management software to form a Community Knowledge …

1,000 Live People Can't Be Wrong

LivePerson registers 1,000 paying customers for its HumanClick eCRM product line since the January 2001 launch.

IntraNet Solutions Speaks Natural Language

IntraNet Solutions will co-market LexiQuest's natural language search technology with its Xpedio Content Management system. The technology …

Clicks' Customer Service Not Cutting It with Consumers

The leading reason for customers' dissatisfaction with online customer service is non-integrated product inventory--the result of the …

Are Your Customers Getting the Service They Deserve?

An easy-to-use automated information system can provide a free service to your customers while at the same time attracting new and repeat …

McAfee.com Deploys eGain Software to Speed and Improve Online Customer Service

In response to an increasing amount of traffic, McAfee.com will begin deploying eGain Communications Corp.'s eGain software to speed and …

In Any Language, Banter Means Customer Care

The newest release of Banter's Relationship Modeling Engine brings multiple language support.

Expertcity Partners With Motive Communications

The two companies combine applications to build a more comprehensive customer care platform.

Caring for Customers Electronically

The poor customer service conditions that exist in brick-and-mortar could spell failure to an e-commerce site. Fortunately, the e-tailing …

Survey: Quality Service, Cost Control Are Top Customer Service Challenges

70% of executives in customer service and operations management say they struggle to find the right balance.