Call Centers: March 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for March 2001

Community Server 2.1 Intelligent Access System (IAS) allows users to chat unencumbered by platform contingencies and language barriers, …

Participate.com is combining Neodesic's knowledge-management software with its community-management software to form a Community Knowledge …

LivePerson registers 1,000 paying customers for its HumanClick eCRM product line since the January 2001 launch.

IntraNet Solutions will co-market LexiQuest's natural language search technology with its Xpedio Content Management system. The technology …

The leading reason for customers' dissatisfaction with online customer service is non-integrated product inventory--the result of the …

An easy-to-use automated information system can provide a free service to your customers while at the same time attracting new and repeat …

In response to an increasing amount of traffic, McAfee.com will begin deploying eGain Communications Corp.'s eGain software to speed and …

The newest release of Banter's Relationship Modeling Engine brings multiple language support.

The two companies combine applications to build a more comprehensive customer care platform.

The poor customer service conditions that exist in brick-and-mortar could spell failure to an e-commerce site. Fortunately, the e-tailing …

70% of executives in customer service and operations management say they struggle to find the right balance.