Call Centers: April 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for April 2001

Poor e-mail customer service is driving up the costs of customer service for companies and is alienating customers, according to research by …

The implementation of a hosted e-mail response solution provided by eSupportNow's eSP Platform will allow for a centralized and prioritized …

How far are we from bots that are absolutely indistinguishable from human sales clerks?

Just one awful e-commerce experience can thoroughly poison those who don't yet have a computer and have never personally executed an …

The provider of CRM software that converts interactive data into behavioral profiles gets financing for its flagship product -- Personify …

The award-winning software company introduces their newly enhanced CRM solution.

eCRM specialist Arthur O'Connor responds to the two major myths of customer relationship strategy implementation.

Everything I know about customer service I learned from working at McDonald's as a teenager. Hard to believe, but true! In this day of …

CRM solutions provider Vignette powers the automobile giant's global road trip on the Web.

The customer is always right -- the right component for e-biz success, that is. Here are three suggestions for improving the telephone …

Customer feedback need not be painful -- it can often produce commentary on how well your site is performing.

I was once again reminded how fragile this consumer confidence thing is after making a couple of recent e-commerce type purchases.