Call Centers: August 2001

Call Center, Customer Service, and Social CRM software and solutions. - Archive for August 2001

NetFlare automatically checks ISP services, and presents the test results in a Web screen visible to both consumer and help desk …

The global service will support end users in more than 100 countries, provide Fujitsu customers with single point of contact on all matters …

Every customer looks for three special benefits when they do business with you. They may not specifically ask for these benefits, but …

Knowing what your customers want is crucial. It allows you to deliver what they want. Will your customers succeed in receiving the benefits …

Customer Contact Center in Singapore to better serve growing number of local customers with US$570,000 implementation of ITApps' …

Under the terms of the partnership deal, Solution 6 Group would be able to resell InterAction to current and future CMS OPEN customers.

WRQ, a Seattle-based integration and management solutions company, simplified existing AT&T call center processes while unifying access to …

Asta Networks is moving into offices formerly occupied by Amazon.com in order to increase staff and add new customer services, including …

The former president and CEO of Prime Response, Inc. joins the online customer service provider.

Online consumers looking to move their shopping and finances online have two choices: They can try to remember an increasing amount of user …

Initiative designed to help companies protect rights of Internet users.

Mortgagebot, an online lending service, will utilize the live chat and e-mail solutions of InstantServiceTM to enhance customer satisfaction.

AT&T's WorldNet top-ranked dial-up service in overall consumer satisfaction while nation's largest ISPs mop up the cellar.

Online retailer hires company to enhance customer service.

M-commerce in Europe is primarily being driven by companies wishing to gain new channels to market and improve customer services according …

Will the big wireless carriers ever get around to standardizing their lingo and educating customers (not to mention service reps) about …

Envision Telephony's contact center software was recognized at the International Call Center Management Conference and Expo.

A speech recognition app for phone users is rolled out at one travel site; meanwhile, Hotwire adds new cities, new partners and new maps.

A partnership with eight other companies means Oracle9i Application Server can interface with vocal commands that can be spoken directly …

Two wireless Web tech firms show off their virtual "help desk" for PDAs and 2-way pagers in Chicago this week.